SAP Enterprise Cloud Engagement Manager

hace 3 semanas


Xico, México Sap Se A tiempo completo

SAP SE is a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.

As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.

We help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

About the Role:

The Digital Customer Engagement Manager (dCEM) is responsible for E2E customer engagement and delivery of contractual agreement and services for SAP Cloud Customers of SAP Enterprise Cloud Services, mainly focusing on SAP S/4HANA, private cloud edition deliverables.

This role oversees the customer lifecycle from contract signing, particularly customer onboarding, continuous service delivery, release and maintenance project initiation, change management, and renewal support for various customers.

The dCEM maintains customer satisfaction through issue mitigation and escalation management, helping customers maximize the value of their partnership with SAP.

This position manages technical and engagement aspects during various phases of the customer's lifecycle, collaborating with Project Leads and internal delivery teams for committed scope delivery throughout the customer engagement lifecycle.

This role provides expert support in operations and facilitates the service lifecycle.

Main Responsibilities:



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