Customer Success Specialist

hace 3 semanas


Ciudad de México, Ciudad de México Trust People A tiempo completo
Customer Success Specialist

Trust People is seeking a highly skilled Customer Success Specialist to join our team. As a key member of our customer-facing team, you will be responsible for guiding and educating customers to ensure they get the most out of our cloud-based customer service software.

Key Responsibilities:
  • Develop and implement customer onboarding strategies to ensure seamless adoption of our SaaS platform
  • Provide proactive assistance to customers, identifying and addressing potential issues before they become major problems
  • Collaborate with cross-functional teams to develop and maintain product expertise across the product line
  • Conduct regular check-ins with customers to ensure they are meeting their business objectives and provide guidance on how to optimize their use of our platform
  • Identify and communicate business opportunities to customers, providing tailored solutions to meet their needs
Requirements:
  • Bachelor's degree and at least 3 years of experience in a customer-facing role, preferably in a SaaS implementation environment
  • Excellent communication, interpersonal, and writing skills
  • Ability to travel domestically up to 50%
  • Fully bilingual
What We Offer:
  • Competitive base salary ($40,000 - $60,000 gross) based on experience
  • Performance bonus
  • International exposure
  • Growth opportunities in a fast-paced environment
  • Full benefits package, including medical, dental, vision, and life insurance, as well as a 30-day Christmas bonus, food vouchers, mobile phone and internet allowance, and profit-sharing program


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