Renewal Revenue Growth Specialist

hace 4 semanas

Guadalajara, Jalisco, México Arista Networks A tiempo completo
Job Title: Renewal Revenue Growth Specialist

At Arista Networks, we're seeking a highly skilled Renewal Revenue Growth Specialist to join our Sales Operations Team. This role will focus on driving renewal revenues in a fast-paced Cloud computing environment while providing a superior customer experience.

Key Responsibilities:

  • Ensure all Installed Base records are correct and up-to-date by working with Sales Reps, Customers, and Partners on reconciliations.
  • Proactively prepare renewal quotes to ensure customers have the opportunity to renew before their support expires, working closely with Sales Reps and Customers to understand their requirements.
  • Respond to queries relating to support, renewals, and Installed Base queries in a timely manner.
  • Follow up on customer-related issues, including processing RMA requests and updating the Installed Base and Service Contract to correct errors.
  • Develop and maintain an understanding of the channel sales model, direct sales model, and partner effectively with Distributors and Resellers.
  • Clearly understand all product offerings, subscription, and renewal licensing models, and enter orders every quarter to stay up to date with Order Management.
  • Process purchase orders received from Arista's partners and end-customers, and produce commensurate Arista Sales Orders.
  • Update SFDC and assist Sales Management.
  • Perform other duties/projects as required, particularly to help achieve SOX compliance and meet the sales operations team SLA.

Requirements:

  • Previous experience in sales, specifically software maintenance renewals & orders management, preferred: 5+ years.
  • Must have attention to detail and ability to follow up with Arista Account Representatives and/or Arista partners/customers on purchase order and shipping terms and issues.
  • Must have excellent organizational skills with the ability to take initiative and work proactively with minimal supervision.
  • Excellent oral and written communication skills and strong computer proficiency. Additional languages would be an advantage but are not a requirement.
  • Knowledge and ability to forecast maintenance bookings and a strong desire and willingness to learn.
  • Strong working knowledge of Microsoft Office applications and previous experience of Salesforce or Netsuite is desired.
  • Ability to review and interpret contractual terms and conditions.
  • Must have demonstrated ability to work independently as well as in a team environment; proactively helping colleagues on the Sales Operations Team.
  • Must possess excellent customer service skills with an orientation towards helping customers.
  • Must thrive in a results-driven environment.

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