Customer Sales Representative Professional
hace 7 días
About RHI Magnesita
RHI Magnesita is a leading global supplier of high-grade refractory products, systems, and solutions that are critical for high-temperature processes exceeding 1,200°C in a wide range of industries, including steel, cement, non-ferrous metals, and glass.
Our Value Proposition
We serve customers around the world with around 15,000 employees in 47 production sites, 7 recycling facilities, and more than 70 sales offices. Our vertically integrated value chain spans from raw materials to refractory products and full performance-based solutions.
Job Summary
We are seeking a dynamic Customer Sales Representative Professional located in San Pedro Garza García, N.L. to develop, manage, and deliver support services to our sales force, including creation and confirmation of orders in the system, direct customer contact, reconciliation orders, warehouse review, and invoicing.
Key Responsibilities
The successful candidate will:
- Assist sales teams with sales reporting and processing orders from customers and resolving complaints.
- Advise customers on product shortages, expected delivery dates, price changes, and other relevant information.
- Act as a liaison between customers, production, and distribution departments.
- Select, manage, and train on sales-related systems and databases.
- Assist sales teams with individual account and sales territory planning.
Requirements
The ideal candidate will have:
- A Bachelor's Degree in International Trade, Business Administration, Supply Chain, International Business, or a related field.
- At least 1 year's experience in customer service.
- Bilingual in Spanish and English, with French being a plus.
- Ability to learn quickly, understand business systems, and adapt to urgent requirements.
- Proficiency with MS Office Suite, specifically basic Excel skills, data entry, reports, and creating basic spreadsheets.
- Knowledge in SAP.
- Strong verbal and written communication, interpersonal, time management, and problem-solving skills.
- Ability to work under pressure with minimal supervision.
- High level of accountability, accuracy, and efficiency.
- Detail-oriented and highly organized.
What We Offer
We offer amazing benefits, including a Christmas bonus, food vouchers, saving funds, life insurance, disability insurance, and more.
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