Customer Service Representative
hace 7 días
Job Summary
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Johnson Controls International. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.
Key Responsibilities
- Order Processing
- Process customer orders in a timely and accurate manner
- Manage incoming calls and respond to customer inquiries
- Send order confirmations to customers and communicate delivery dates
- Backorder Monitoring and Order Management
- Monitor customer backorders and communicate with internal teams to resolve issues
- Maintain planned shipping dates and communicate with customers regarding delays
- Handle customer order cancellations and process returns
- Handling Non-Conformities and Complaints
- Investigate and resolve customer complaints in a timely and professional manner
- Issue internal complaints and RMA's as necessary
- Communicate with customers regarding corrective actions and solutions
- Enquiry Handling
- Respond to customer inquiries regarding deliveries, delays, and other issues
- Follow up on pending basic quotes and coordinate with sales representatives
- Customer Care
- Provide exceptional customer service and respond to customer inquiries in a timely and professional manner
- Follow up on actions requested in sales representatives' call reports
- Communicate with customers regarding changed delivery times and equivalent products
- Filing and Miscellaneous
- Manage customer cases in Salesforce
- Support debtor control and collect accounts receivable
- Keep customer details and price agreements up-to-date
Requirements
- Bachelor's degree in business, international relations, or related field
- Proficiency in English language
- Previous experience as CSR or understanding of customer service process in a manufacturing environment
- Customer-oriented with a focus on details
- PC skills/MS Office
- Problem-solving
- SAP (desirable)
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