Bilingual Customer Service Representative
hace 6 días
We are a highly respected, independent, and progressive insurance agency in the greater Houston area. Our agency prides itself on providing five-star service and being there for our clients' every insurance need, personal and commercial lines.
Job SummaryWe are seeking an inspired leader to fill the role of Customer Service Representative. As a key member of our team, you will be responsible for handling customer inquiries and requests, ensuring prompt resolution and excellent customer service.
Key Responsibilities- Perform outgoing calls to existing clients to schedule policy reviews for account managers to generate cross sales.
- Assess customer situations to ensure appropriate and comprehensive documentation of information following our guidelines under the corresponding line of business.
- Provide high-quality customer service and ensure that customers' insurance needs are fully met.
- Take initiative and multi-task.
- Must be fluent in English.
- Strong ability to maintain composure and flexibility while displaying passion, integrity, commitment, and drive to deliver a positive, differentiated service that improves our customers' lives.
- Excellent communication skills with the ability to actively listen, empathize, build trust, establish rapport, and effectively de-escalate customer issues.
- A self-starter with the ability and drive to continuously learn new skills and the flexibility to adapt to new information and technology platforms.
- Strong multi-tasking skills to proactively address customers' needs and concerns.
- Ability to work well in a structured work setting and adhere to a daily schedule including commitment to excellent attendance with proven reliability.
We offer a competitive compensation package, including pay based on experience and paid vacation time.
Growth OpportunitiesAs a member of our team, you will have opportunities for growth and development, including the potential to take on leadership roles in the future.
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