Driver Engagement Specialist

hace 14 horas


San Cristóbal de las Casas, Chiapas, México Club Feast A tiempo completo

**Club Feast: Revolutionizing Food Delivery**

Are you a motivated individual looking for a challenging role in a fast-growing startup? Club Feast is a pioneering company that connects people with their favorite local restaurants and offers a unique food delivery experience. We're seeking a talented Driver Engagement Analyst to join our Community Team and drive our core activity: Delivery Operations.

**Key Responsibilities:**

  • Driver Operations: Maintain a healthy pipeline of leads, efficiently schedule and train drivers, and effectively retain them on the platform.
  • Community Management: Moderate, leverage, incentivize, and rule the driver community to ensure the best service quality for users and the best value for drivers.
  • Driver Operations Standards: Identify, build, and enforce Standard Operating Procedures and Policies to support the activity and solve or prevent issues.
  • Performance: Continuously track efficiency and service quality, deploying corrective/improvement actions as needed.
  • Develop relationships that promote business growth and development.

**Requirements:**

  • Excellent written and verbal proficiency in English.
  • Effective and professional communication in difficult situations.
  • Sense of Urgency.
  • Coordination & Collaboration.
  • Ability to envision and implement new concepts/strategies.

**Join our team and be part of a dynamic and innovative company that's changing the food delivery landscape.**



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