Customer Engagement Specialist

hace 5 días

Ciudad de México, Ciudad de México JD Sports Fashion Pte Ltd A tiempo completo

CUSTOMER ENGAGEMENT SPECIALIST

Key Responsibilities

  • As a vital member of the JD Sports team, your primary focus will be to ensure that each customer enjoys an exceptional shopping experience during their visit. You will play a crucial role in enhancing store profitability by not only meeting but exceeding sales objectives, while effectively utilizing in-store technology to support a thriving team environment.
  • Achieve and surpass sales goals through proactive engagement and customer interaction.
  • Leverage in-store technology to present the full spectrum of our product offerings to customers.
  • Proactively suggest alternatives and additional products to enhance customer satisfaction.
  • Welcome every customer with a sincere and friendly demeanor.
  • Commit to delivering outstanding service consistently to every individual who enters a JD store.
  • Familiarize yourself with the Customer Service evaluation process.
  • Be prepared to assist colleagues, collaborate across departments, or undertake other responsibilities as necessary.
  • Represent JD Sports with professionalism and integrity at all times.
  • Conduct all tasks in a safe and responsible manner.

Qualifications

  • Previous experience in a sales advisory role is advantageous, though comprehensive training will be provided.
  • Demonstrate self-discipline, a strong work ethic, and a passion for sales.
  • Ability to communicate effectively with customers in multiple languages.
  • Availability to work on weekends is essential.
  • Immediate availability is highly preferred.

Benefits

  • Comprehensive medical coverage.
  • Opportunities for career advancement.
  • Access to learning and development programs.
  • Employee discount on products.
  • Special vouchers for birthdays and weddings.

Work Schedule:
This position requires a commitment of 40+ hours per week, with shifts lasting 8 hours.

Benefits & Perks:
This role offers a range of benefits including employee discounts, medical coverage, and opportunities for training and professional development.

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