Customer Success Manager

hace 1 mes


Monterrey, Nuevo León, México Pani Energy Inc A tiempo completo
About Pani Energy Inc

Pani Energy Inc is a leading provider of innovative solutions for the water treatment industry. Our team is passionate about creating a more sustainable future, and we're committed to delivering exceptional results for our customers.

Job Description

We're seeking a highly motivated and experienced Customer Success Manager to join our sales team. As a key member of our team, you will be responsible for bridging the gap between initial sales processes and post-sales customer experience. Your primary mission will be to amplify the value of our product to customers, ensuring smooth transitions and consistent value addition throughout the customer journey.

Key Responsibilities
  • Partner closely with Account Executives to gauge customer needs and understand their Operational Intelligence (OI) requirements.
  • Lead or assist in showcasing product benefits to end customers, highlighting the transformative potential of using OI for decision-making.
  • Collaborate with the Customer Success team during Quarterly Value Reviews (QVRs) to provide technical proofs of customer value creation.
  • Organize and conduct webinars and training sessions to ensure customers get the most out of their purchases.
  • Design and articulate value narratives specific to customers obtaining value from using Pani Zed.
Requirements
  • University degree in engineering, sciences, or relevant equivalent education and experience.
  • Minimum of 3 years of plant operation/process engineering experience.
  • Technical Acumen: Possess a deep understanding of technical treatment plant operations & processes, especially in areas like desalination (SWRO, BWRO, etc.) and municipal wastewater treatment plants.
  • Customer Insight: Ability to identify customer challenges and curate tailored use-cases and demos.
  • Interpersonal Prowess: Must exhibit outstanding interpersonal abilities, fostering relationships with customers and internal teams alike.
  • Communication Mastery: Adept at both written and verbal communication, ensuring clear conveyance of value propositions and technical nuances.
What We Offer

At Pani Energy Inc, we're committed to fostering an inclusive and diverse community for all employees. We believe that being yourself at work is just as important as the work you do. If you're passionate about water treatment and have a deep understanding of plant operations and processes, we want to hear from you. Please submit your application, and we'll review it personally.



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