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Customer Success Account Manager

hace 1 mes

Monterrey, Nuevo León, México Microsoft A tiempo completo

As a key member of the Microsoft team, you will play a critical role in building and executing shared plans with customers to drive their success. You will manage customer executive relationships through business reviews, strategic escalations, and administration of customer contracts. Your goal will be to enable customers to use their benefits effectively and provide direction for other members of the Account Team to develop a deep understanding of their customer's business and technical objectives.

**Key Responsibilities:**

  • Customer Relationship Management: Develop foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health.
  • Account Planning: Engage in conversations with customers to present the strategic alignment between customer objectives and support contract, and develop a program to drive outcomes aligned with customer's prioritized solutions and workloads.
  • Opportunity and Pursuit Management: Capture, communicate, and bring forward recommendations from customer insights to sellers in identifying and producing support revenue opportunities.
  • Consumption and Delivery Execution: Connect identified opportunities, questions, and/or issues from customer organizations and work with internal teams to address.
  • Technical Skilling: Leverage intermediate technical expertise to act as a technology advisor and visionary, and identify cross-cloud technology, solutions, and services to help address specific customer scenarios.

As a strategic partner to our customers, you will be responsible for driving solution and operational health for challenging and/or complex customer accounts, and accelerating production-level consumption through delivery orchestration. You will also be accountable for the delivery of support for resolution of critical escalated issues and share updates to the customer and manage their expectations.