IT Support Team Lead

hace 2 meses


Monterrey, Nuevo León, México Prodensa A tiempo completo

Prodensa, a leading automotive company, is seeking an experienced IT Support Team Lead to oversee the Help Desk operations. With a strong background in managing IT help desk environments, this individual will play a pivotal role in ensuring seamless support services.

Estimated Salary: $85,000 - $110,000 per year, depending on location and experience.

The ideal candidate will possess excellent leadership skills, with a minimum of 5 years' experience in managing IT help desks. Strong technical knowledge, including Microsoft Windows Desktop and Office, is essential. Additionally, proficiency in web-based concepts and technologies, as well as effective communication and problem-solving skills, are required.

**Key Responsibilities:**

  • Manage and support the Help Desk Team in day-to-day affairs.
  • Track issues from open ticket to resolution using the Help Desk ticket management system.
  • Escalate complex issues to appropriate team members.
  • Analyze performance of Help Desk activities and identify areas for improvement.

This is a working management position, requiring a proactive approach to prioritize tasks effectively and maintain high-pressure work environments. A positive customer service attitude and ability to work collaboratively are also essential.

About Prodensa:

Prodensa is committed to delivering exceptional customer experiences through innovative technology solutions. As a leading player in the automotive industry, we value expertise, teamwork, and continuous learning.



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