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Client Service Specialist Global Payment Solutions
hace 2 meses
Job Summary
The role of Client Service Specialist Global Payment Solutions is responsible for delivering post-sales support to Global Banking and Markets (GBM) and Commercial Banking (CMB) clients, across a full range of Global Liquidity and Cash Management (GLCM) products.
Key Responsibilities
- Manage the end-to-end client management process, providing a positive and professional onboarding/client experience for customers.
- Use professional and technical expertise to provide credible observations and recommendations to colleagues.
- Understand and describe which products and channels relate to specific customers.
- Engage with colleagues across HSBC to ensure that all customer needs are met at the first point of contact.
- Help to understand clients' needs in order to improve our offering to existing customers.
- Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.
- Contribute to the development and implementation of a risk-aware client management culture.
Requirements
- Knowledge of global cash management.
- Strong English communication skills due to multinational clients interaction.
- Knowledge of day-to-day workings of a corporate treasury environment, foreign exchange, and payments.
- Broad knowledge of HSBC Group companies and product ranges.
- Comprehensive knowledge of the HSBC Group's inter/intra clearing systems.
HSBC Values
At HSBC, we expect our people to treat each other with dignity and respect, creating an inclusive culture that promotes equal opportunity. Our values define who we are as an organization and what distinguishes us. We value difference, we move forward together, we take responsibility for our actions, we use good judgment, we do the right thing, and we make things happen.
Benefits
At HSBC, we offer our colleagues a greater number of days off to enjoy their wedding, take care of a new family member, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, and we are committed to guaranteeing gender equality and constant training for our employees, as well as the protection of their labor and social rights.
