Customer Quality Manager

hace 4 días


Saltillo, Coahuila de Zaragoza, México Aptiv Plc A tiempo completo
About the Role

Aptiv Plc is seeking a highly skilled and experienced Customer Quality Manager to join our team. As a key member of our organization, you will be responsible for nurturing customer relationships and ensuring the highest level of quality in our products.

Key Responsibilities
  • Achieve and maintain specific customer quality scorecards in green condition
  • Know customer requirements and ensure effective communication within Aptiv CS organization
  • Build and improve customer relationships in the customer quality organization
  • Be the first level of escalation for the customer
  • Manage all customer escalations throughout all management levels
  • Provide oversight to customer quality specialists and present VOC and CSRs to CS globally
  • Develop customer relationships by maintaining presence at customer locations
  • Monitor and report specific customer KPI trends
  • Prepare and lead management reviews with customers
  • Track complaint resolution and improve processes
  • Coordinate and lead support teams at customer locations
  • Follow up on systemic improvement plans and verify corrective actions efficiency
  • Plan and participate in customer audits and control share point maintenance
  • Support reliability analyses on new vehicles and coordinate analysis of claimed CS components
  • Align processes and methods with QMS to comply with customer communication requirements
Requirements
  • Bachelor's degree in Engineering or relevant field
  • In-depth understanding of customer scorecards
  • 10+ years of progressive experience in a similar type of position in the automotive industry
  • 5+ years of supervisory experience
  • Practical knowledge of quality engineering principles and tools
  • Experience in execution of production processes
  • Working knowledge of quality systems and automotive sector-specific requirements
  • Experience with Microsoft Office and advanced proficiency in PowerPoint and Excel
  • Demonstrated aptitude for analytics
  • Strong interpersonal, influencing, problem-solving, and time management skills
  • Excellent oral and written communication skills
  • Fluent in Spanish and English
Preferred Qualifications
  • Master's degree
  • VDA Auditor
  • Problem-solving expert
  • Six Sigma Black Belt
  • Deep IATF knowledge
  • Demonstrated proficiency using Microsoft Office
  • Ability to work effectively with people at all levels in an organization
  • Strong results-orientation and execution characteristics
  • Excellent oral and written communication skills with a strong ability to work with a team
  • Ability to effectively organize, prioritize, and accomplish multiple conflicting tasks
About Aptiv Plc

Aptiv Plc is an equal employment opportunity employer. We are committed to diversity and inclusion in the workplace.



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