Data Centre Support Specialist

hace 3 semanas


Xico, México Cisco Systems A tiempo completo
About the Role

We are seeking a highly skilled Data Centre Support Specialist to join our team at Cisco Systems.

The successful candidate will be responsible for ensuring the 24/7 availability of our production environment and daily operations. This includes assisting in root cause analysis, remediating major issues, and providing support with problem and incident resolution.

Key Responsibilities
  • Ensure 24/7 availability of production environment and daily operations.
  • Assist in root cause analysis and remediation of major issues.
  • Provide support with problem and incident resolution.
  • Recreate customer issues for technical troubleshooting in the operate lab.
  • Assist with issues related to firmware and report suggestions for enhancements.
  • Troubleshoot and resolve incidents and problem tickets within SLA/SLO.
Requirements

To be successful in this role, you will need:

  • Good knowledge of VMware, Cisco UCS, and storage solutions.
  • Experience in administration and troubleshooting of mixed environments (physical and virtual servers).
  • Technical knowledge of data centre networking and data centre products.
  • Networking industry experience and knowledge of products and protocols.
  • Basic understanding of ITIL framework (Event, Incident, Change, Service Request & Problem Management).
What We Offer

We offer a competitive salary range of $120,000 - $180,000 per year, depending on location and experience. Our benefits package includes health insurance, retirement savings plan, and paid time off.



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