Data Driven Support Specialist
hace 2 días
About Hitachi Vantara Corporation
We are a global team of innovators, harnessing engineering excellence and passion for insight to co-create meaningful solutions to complex challenges.
Our resilient, high-performance data infrastructure enables customers to focus on achieving the incredible with data.
The Role: Technical Support Specialist
We are seeking an experienced Technical Support Specialist to provide technical support, advice, and assistance to our customers addressing technical, hardware, and software system problems.
This includes specific products and their integration as a solution. The ideal candidate will communicate effectively with end-users to ensure requirements and answers are well understood.
Main Responsibilities:
- Provide support to customers and field teams via phone and online tools
- Assist in resolving technical support issues including hardware/software configuration problems, product failures, and technical inquiries
- Perform problem and customer situation management, escalating when necessary, and communicating critical case status to management
- Track customer issues using a case tracking system
- Share and document knowledge via FAQ/Knowledge Base articles
- Attend training sessions and potentially conduct training/workshops
- Participate in team projects enhancing customer success
- Weekend, holiday, and on-call duties as needed
Requirements:
- Fluency in English (written and verbal)
- Aptitude for providing excellent customer service, including clear communication, problem-solving, and technical writing skills
- Good organizational skills and the ability to manage multiple issues simultaneously
- Positive self-starter, able to take direction, and work within a team environment
- Aptitude and eagerness to learn and support new products and systems
- Skills in two or more of the following areas: Enterprise Storage Solutions, Fibre Channel Solutions, Network Attached Storage, IP Networking Concepts, Cloud-based Solutions, Programming Skills, Operating Systems/Hypervisors, or other software solutions
Why Work with Us?
We offer industry-leading benefits, support, and services that look after your holistic health and wellbeing.
We champion life balance and offer flexible arrangements that work for you (role and location dependent).
Salary Information:
The estimated salary for this position is around $80,000 - $110,000 per year, depending on location and experience.
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