Desktop Support Specialist

hace 1 semana


Xico, México Ntt Data A tiempo completo

We are currently seeking a skilled Desktop Support Specialist to join our team in Mexico City.

**About the Role:**

This is an exciting opportunity to work as part of a dynamic team responsible for the on-site integration of company and multi-vendor systems solutions. The ideal candidate will have strong technical skills, including hardware, software, and networking product knowledge, as well as experience with operating systems. On-site and/or remote installation, implementation, configuration, maintenance, troubleshooting, and repair of desktops, notebooks, printers, and associated peripherals will be key responsibilities.

**Key Responsibilities:**

Implement and maintain desktop systems, ensuring seamless integration and high uptime.

Provide expert-level technical support to clients, resolving issues efficiently and effectively.

Maintain accurate records of all technical activities, including inventory management and asset tracking.

Collaborate closely with sales personnel, client support representatives, and engineers to ensure effective communication and problem resolution.

Perform routine maintenance tasks, including basic configuration and troubleshooting, and escalate complex issues to senior technicians or managers as necessary.

**Requirements:**

A minimum of 2 years of experience in desktop support, with a focus on hardware, software, and networking products.

Familiarity with Windows operating system environment and ability to perform basic configuration and troubleshooting tasks.

Excellent communication and interpersonal skills, with the ability to work effectively with clients and internal stakeholders.

Strong analytical and problem-solving skills, with the ability to resolve complex technical issues efficiently and effectively.

**What We Offer:**

A competitive salary of $60,000 - $80,000 per year, based on experience and qualifications.

Ongoing training and development opportunities to enhance your technical skills and career prospects.

A dynamic and supportive work environment, with opportunities to collaborate with experienced professionals in the field.

**Ntt Data is an Equal Opportunities Employer**: We welcome applications from qualified candidates of all backgrounds and offer a diverse and inclusive workplace environment.



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