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Software Support Specialist

hace 2 meses

Ciudad de México, Ciudad de México MX003 Marsh And Mclennan Servicios S.A. De Cv A tiempo completo

About the Role:

MX003 Marsh And Mclennan Servicios S.A. De Cv is seeking a highly skilled Software Support Specialist to join our team in México City. As a key member of our support team, you will be responsible for providing technical assistance and support to our internal stakeholders, ensuring the smooth operation of our software applications and systems.

Key Responsibilities:

  • Provide technical support and troubleshooting for software applications and systems, ensuring timely resolution of issues and minimal downtime.
  • Collaborate with cross-functional teams, including Marketing and Communication, to ensure seamless integration and support of software applications.
  • Develop and maintain documentation, knowledge bases, and training materials to support software applications and systems.
  • Participate in the setup and back-end administration of software applications and systems, ensuring compliance with business requirements and industry standards.
  • Provide training and support to end-users on software applications and systems, ensuring effective adoption and utilization.
  • Communicate business requirements and needs to vendors and facilitate training as updates or new features are implemented or demanded.

Requirements:

  • 2 years' experience in software support, technical support, or a related field.
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Strong English language skills, with excellent written and verbal communication skills.
  • Experience with multiple software applications and systems, with a strong understanding of technical concepts and industry standards.
  • Ability to multitask, prioritize tasks, and work effectively in a fast-paced environment.
  • Strong problem-solving skills, with the ability to analyze complex technical issues and develop effective solutions.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development, with a focus on career advancement and skill development.
  • A dynamic and inclusive work environment, with a commitment to diversity, equity, and inclusion.
  • Flexible work arrangements, with a focus on work-life balance and employee well-being.

About Us:

MX003 Marsh And Mclennan Servicios S.A. De Cv is a leading professional services firm, providing risk management, strategic consulting, and talent development services to clients around the world. We are committed to creating a diverse, inclusive, and flexible work environment, with a focus on employee well-being and career development.