Partners Support Specialist
hace 2 días
Descripción del Empleo
El Partner Support es un rol clave en Urbvan, donde se busca un profesional con experiencia en servicio al cliente y operaciones para brindar soporte a nuestros socios en cuestiones operativas y asegurar el cumplimiento de las responsabilidades de los anfitriones.
Responsabilidades
- Atención a incidencias con unidades durante la operación
- Búsqueda de socios que se autocubran o cubran a otros en caso de necesidad
- Negociación de precios en urgencias operativas
- Seguimiento a dudas o preguntas operativas
- Seguimiento de tickets y validación de viajes
- Levantamiento de tickets de cambios e incidencias
- Revisión de incidencias y garantía de Fullfillment
- Comunicación proactiva y reactiva
Requisitos
Se busca un profesional con:
- Experiencia de al menos 2-3 años en servicio al cliente y operaciones
- Excelente comunicación y orientación al cliente
- Licenciatura trunca o terminada
- Herramientas: experiencia en G-suite y Hubspot (un plus)
- Fuerte resolución de problemas y capacidad para trabajar en condiciones de incertidumbre
- Disponibilidad para laborar de martes a sábado, horario flexible
Paquete de Beneficios
Urbvan ofrece un paquete de beneficios competitivo, incluyendo:
- Salario competitivo
- SGMM y seguro de vida
- Plan de bienestar (Total Pass, días de salud mental, días económicos, plataforma de bienestar emocional)
- Vacaciones superiores a la ley
- Trabajo mayormente remoto
Nuestro Compromiso con la Diversidad e Inclusión
En Urbvan nos esforzamos por construir una fuerza laboral diversa y inclusiva, donde todos puedan crecer y desarrollarse.
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