Partners Support Specialist

hace 2 días


Xico, México Urbvan A tiempo completo

Descripción del Empleo

El Partner Support es un rol clave en Urbvan, donde se busca un profesional con experiencia en servicio al cliente y operaciones para brindar soporte a nuestros socios en cuestiones operativas y asegurar el cumplimiento de las responsabilidades de los anfitriones.

Responsabilidades

  • Atención a incidencias con unidades durante la operación
  • Búsqueda de socios que se autocubran o cubran a otros en caso de necesidad
  • Negociación de precios en urgencias operativas
  • Seguimiento a dudas o preguntas operativas
  • Seguimiento de tickets y validación de viajes
  • Levantamiento de tickets de cambios e incidencias
  • Revisión de incidencias y garantía de Fullfillment
  • Comunicación proactiva y reactiva

Requisitos

Se busca un profesional con:

  • Experiencia de al menos 2-3 años en servicio al cliente y operaciones
  • Excelente comunicación y orientación al cliente
  • Licenciatura trunca o terminada
  • Herramientas: experiencia en G-suite y Hubspot (un plus)
  • Fuerte resolución de problemas y capacidad para trabajar en condiciones de incertidumbre
  • Disponibilidad para laborar de martes a sábado, horario flexible

Paquete de Beneficios

Urbvan ofrece un paquete de beneficios competitivo, incluyendo:

  • Salario competitivo
  • SGMM y seguro de vida
  • Plan de bienestar (Total Pass, días de salud mental, días económicos, plataforma de bienestar emocional)
  • Vacaciones superiores a la ley
  • Trabajo mayormente remoto

Nuestro Compromiso con la Diversidad e Inclusión

En Urbvan nos esforzamos por construir una fuerza laboral diversa y inclusiva, donde todos puedan crecer y desarrollarse.



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