Customer Experience Coordinator

hace 4 semanas


El Salto, México Molex A tiempo completo

Molex, a leading supplier of connectors and interconnect components, is seeking an experienced professional to join our Guadalajara team as a Customer Fulfillment Representative. This critical role involves ensuring seamless alignment between our operations and customer expectations.

As a key member of our supply chain team, you will play a vital part in maintaining strong positive relationships with customers by effectively managing pre-order and post-order activities. Your primary objective will be to ensure customer satisfaction within the automotive sector.

Our Team

At Molex, our supply chain team operates across various markets, including automotive, home appliance, consumer, data center, industrial, medical/pharma, and telecom. Their focus is on creating improved, sustained performance supporting plants and increasing supply chain agility.

Key Responsibilities

  • Serve as the primary liaison between customers and our manufacturing plant, ensuring timely order fulfillment and delivery commitments are met.
  • Coordinate with internal teams to manage pre-order and post-order activities, maintaining strong positive customer relations.
  • Analyze and report on delivery performance metrics, driving continuous improvement through data-driven insights.
  • Oversee daily outbound shipments and optimize freight cost reduction strategies to enhance operational efficiency.

Requirements

  1. Bachelor's Degree in Management or Engineering.
  2. A minimum of 2 years of customer service experience in a manufacturing industry.
  3. Basic computer skills, ERP/MRP knowledge (SAP is a plus).
  4. Effective communication skills in English.
  5. Organizational skills, good interpersonal skills, customer attentiveness, and a sense of urgency.

Preferred Qualifications

  1. Previous experience working in the electronics or semiconductor industry.
  2. Data analysis skills and intermediate spreadsheet/database skills.

Salary Range: $60,000 - $80,000 per annum, based on location and experience.



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