Customer Experience Operations Specialist
hace 2 días
Molex, a leading supplier of connectors and interconnect components, seeks a dedicated professional to excel in customer fulfillment. This vital role is responsible for maintaining strong relationships with customers by managing pre-order and post-order activities within the automotive sector.
The supply chain team plays a crucial part in ensuring efficiency and effectiveness in meeting customer commitments. They work across various markets, including automotive, home appliance, consumer, data center, industrial, medical/pharma, and telecom, focusing on creating improved sustained performance, supporting plants, and increasing supply chain agility.
This role serves as the primary liaison between customers and our manufacturing plant, coordinating with internal teams to ensure order requirements and delivery commitments are met. Key responsibilities include:
- Managing pre-order and post-order activities
- Responding to customer inquiries and resolving order fulfillment issues promptly
- Oversighting daily outbound shipments and optimizing freight cost reduction strategies
- Analyzing and reporting on delivery performance metrics, driving continuous improvement
To excel in this role, candidates should possess:
- Bachelor's Degree in Management or Engineering
- At least 2 years of customer service experience in a manufacturing industry
- Basic computer skills, ERP/MRP knowledge (SAP is a plus)
- Effective communication skills in English
- Organizational skills, good interpersonal skills, customer attentiveness, and a sense of urgency
Prior experience working in the electronics or semiconductor industry and data analysis skills are considered assets. Molex offers a competitive salary, estimated at $65,000 annually, depending on location and qualifications.
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