Customer Experience Advocate
hace 4 días
Company Overview
Molex is a highly respected global technology company recognized for its commitment to delivering world-class customer experiences.
About the Role
We are seeking a skilled Customer Success Representative to join our team. As a key member of our Customer Success Team, you will be responsible for ensuring a best-in-class customer experience for an assigned segment of our account base.
Your Key Responsibilities
- Interact with customers daily via email, phone, and through our Salesforce Service Cloud platform, providing vital information to help them successfully achieve their production plans.
- S support the Order Management Process, including pre- and post-order activities, like reviewing documents for accuracy, ensuring Molex minimum order quantities are met, pricing is correct, etc.
- Collaborate with our partners in Sales to share information and present a unified message, ensuring value creation for both Molex and the customer.
- Manage order changes in the SAP system and compile data reports on schedule agreement activity from the SAP system.
- Attend and participate in team meetings and departmental trainings to support CX (Customer Experience) Team activities; offer input and interact with your team members.
- Suggest opportunities to streamline or automate procedures related to your assigned activities and functions. Engage in a respectful challenge process where all ideas are valued.
What We're Looking For
- Bilingual (Spanish/English)
- Bachelor's Degree
- Minimum 3 years of customer-facing job-related experience.
- Experience with Microsoft Office Suite.
- Effective communication skills that demonstrate the ability to express ideas clearly. The ability to organize data and analyze the information to tell a story.
- Organizational, time management, and interpersonal skills.
What Will Set You Up for Success
- SAP knowledge.
- Salesforce knowledge.
- Customer-facing experience handling inquiries in a manufacturing or logistics environment.
- Excel skills.
- College degree.
Estimated Salary Range:$65,000 - $85,000 per year
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