Customer Experience Advocate
hace 2 semanas
About the Role
We are seeking a highly skilled Customer Success Representative to join our team at Molex. This is an exciting opportunity for someone who is passionate about delivering exceptional customer experiences and wants to make a real impact.
Key Responsibilities
- Support the Order Management Process, ensuring accurate document review, meeting minimum order quantities, and correct pricing.
- Collaborate with Sales partners to share information and present a unified message, driving value creation for both Molex and customers.
- Manage order changes in the SAP system and compile data reports on schedule agreement activity.
- Participate in team meetings and departmental trainings to support CX activities, offering input and engaging with colleagues.
- Suggest opportunities to streamline or automate procedures related to assigned activities and functions.
What We Offer
A competitive estimated salary of $65,000 - $85,000 per year, commensurate with experience.
Requirements
- Bilingual (Spanish/English) proficiency.
- Bachelor's Degree in Economics or Business Administration / Industrial Engineering or related field.
- Availability for hybrid work arrangements.
- Customer-facing experience handling inquiries in manufacturing or logistics environments.
- Proficiency in Microsoft Office Suite.
- Effective communication skills demonstrating the ability to express ideas clearly.
- Organizational, time management, and interpersonal skills.
Preferred Qualifications
- SAP Knowledge.
- Salesforce Knowledge.
- Excel skills.
- Effective communication skills demonstrating the ability to express ideas clearly.
- Organizational, time management, and interpersonal skills.
About Us
Molex is a leading supplier of connectors and interconnect components, driving innovation in electronics and supporting industries from automotive to healthcare and consumer to data communications. Our experienced people, groundbreaking products, and leading-edge technologies help us deliver a wider array of solutions to more markets than ever before.
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