Customer Service Agreement Coordinator
hace 1 mes
Bruker, a leading analytical instrumentation company, offers innovative solutions across various fields of research and development.
The Service Agreement Sales Administrator plays a vital role in providing customer-facing administration support to the sales team and customers.
About the RoleThis key position is responsible for:
- Tracking and responding to incoming requests for contract or service agreement support;
- Creating quotations for warranty conversion;
- Processing insurance and compliance requests;
- Installing packet quotations;
- Routing and processing Terms & Conditions, contractor agreements, and government contract forms and requests;
- Assisting the support team with requests;
- Verifying that all renewals and conversions have been quoted using SAP reports; and
- Sharing booked agreements with customer service.
To succeed in this role, you will need:
- Excellent customer service, organizational, and communication skills;
- Experience with Salesforce, SAP, and MS Office preferred;
- Strong written and verbal communication skills with proficiency in English;
- Good interpersonal skills and attention to detail;
- A high school graduate with experience preferred but not required;
- Willingness to learn and grow within the company.
The base salary for this role is estimated to be around $65,000 per year, depending on education, training, experience, skills, competencies, and job-related knowledge. Additionally, full-time employees may be eligible for a performance-related incentive and a range of benefits including 401(k) with company match, employee stock purchase plan, medical and dental plans, life insurance, short-term and long-term disability insurance, employee assistance program, and paid time off.
About BrukerBruker is an equal-opportunity employer committed to evaluating qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.
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