Customer Onboarding Specialist

hace 3 días


Ciudad de México, Ciudad de México Turnitin, LLC A tiempo completo

Are you passionate about helping customers navigate change management and achieve successful product implementation?

About the Role

We are seeking a highly skilled Onboarding Consultant to join our team at Turnitin, LLC. As an Onboarding Consultant, you will be responsible for providing in-depth consulting services to our customers, ensuring a smooth transition to our product suite.

Key Responsibilities
  • Own the end-to-end onboarding process for assigned customers, including change management, implementation, integrations, training, usage, and adoption.
  • Review new customer contracts and ensure all relevant information is documented.
  • Configure databases correctly for assigned clients and align with Sales, Customer Success, and internal teams to validate objectives and implementation requirements.
  • Assess customer knowledge through consistent check-ins and touch points with assigned clients and internal teams.
  • Host customized consultative training sessions to bridge knowledge gaps and facilitate change management in partnership with assigned accounts.
  • Craft success plans, track client progress, assess and mitigate risks to onboarding and adoption.
  • Communicate timeline updates throughout the project across internal and external stakeholders.
Requirements
  • Bachelor's degree or equivalent professional experience.
  • 2-5 years of experience onboarding customers at a SaaS company.
  • Ability to distill complex ideas into powerful messaging and meet people where they are in their technology know-how.
  • Proven ability to work effectively independently and in a team-based environment.
  • Self-starter with the ability to work in nuanced, ambiguous situations.
  • Strong presentation and communication skills.
What We Offer

We offer a competitive total rewards package that includes:

  • A salary range of $80,000 - $110,000 per annum.
  • Generous time off and health and wellness programs that offer choice and flexibility.
  • A comprehensive benefits package that prioritizes your overall well-being.

We strive to create an inclusive and collaborative work environment where everyone can thrive. If you're passionate about making a difference in education and have the skills to match, we encourage you to apply.



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