Customer Onboarding Specialist
hace 1 mes
Are you passionate about helping customers navigate change management and achieve successful product implementation?
About the RoleWe are seeking a highly skilled Onboarding Consultant to join our team at Turnitin, LLC. As an Onboarding Consultant, you will be responsible for providing in-depth consulting services to our customers, ensuring a smooth transition to our product suite.
Key Responsibilities- Own the end-to-end onboarding process for assigned customers, including change management, implementation, integrations, training, usage, and adoption.
- Review new customer contracts and ensure all relevant information is documented.
- Configure databases correctly for assigned clients and align with Sales, Customer Success, and internal teams to validate objectives and implementation requirements.
- Assess customer knowledge through consistent check-ins and touch points with assigned clients and internal teams.
- Host customized consultative training sessions to bridge knowledge gaps and facilitate change management in partnership with assigned accounts.
- Craft success plans, track client progress, assess and mitigate risks to onboarding and adoption.
- Communicate timeline updates throughout the project across internal and external stakeholders.
- Bachelor's degree or equivalent professional experience.
- 2-5 years of experience onboarding customers at a SaaS company.
- Ability to distill complex ideas into powerful messaging and meet people where they are in their technology know-how.
- Proven ability to work effectively independently and in a team-based environment.
- Self-starter with the ability to work in nuanced, ambiguous situations.
- Strong presentation and communication skills.
We offer a competitive total rewards package that includes:
- A salary range of $80,000 - $110,000 per annum.
- Generous time off and health and wellness programs that offer choice and flexibility.
- A comprehensive benefits package that prioritizes your overall well-being.
We strive to create an inclusive and collaborative work environment where everyone can thrive. If you're passionate about making a difference in education and have the skills to match, we encourage you to apply.
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