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Customer Success Strategist

hace 2 meses

Xico, México Nielsen A tiempo completo

Unlock Your Potential with Nielsen

We're on a mission to empower our clients to succeed, and we need a talented professional like you to join our team. As a Customer Success Specialist, you'll play a critical role in driving value for our clients and helping them achieve their business goals.

Key Responsibilities:

  • Support and drive value for Nielsen's broadcast, cable, digital, streaming, and consumer data and products, serving as a trusted advisor to clients.
  • Conduct onboarding and training, reporting features, and translate data results into marketing and sales solutions.
  • Develop and implement customized learning sessions and materials to address specific client business needs, both on-site and online.
  • Synthesize data trends to offer proactive recommendations on best performance platforms.
  • Proficiency in analyzing data to resolve customer inquiries and questions, especially related to Nielsen data.
  • Build deep relationships and demonstrate consultative account management skills with clients.
  • Continuous client communication and consultation to maintain engagement and demonstrate the value of Nielsen data and products.
  • Track activities via Salesforce to provide key performance indicators.
  • Monitor account health, adoption, and customer satisfaction through feedback solicitation and interface usage tracking.
  • Collaborate with internal stakeholders from Client Sales, Product Leadership, and other teams to advance Nielsen's position in the marketplace and achieve goals.

Requirements:

  • Bachelor's degree.
  • 1.5+ years of professional experience in a client-facing role in media sales/research, customer success, analytics, consulting, partnership development, or professional training.
  • Experience with Nielsen products and data preferred.
  • Ability to handle and prioritize multiple demands and projects simultaneously.
  • Proficient user of Microsoft Office and Google Suite for presentation building and marketing materials.
  • Advanced English and Spanish level.