IT Application Lifecycle Manager

hace 4 semanas

Guadalajara, Jalisco, México Plexus A tiempo completo

Plexus is a leading company in the industry, offering competitive salaries to attract top talent. We are seeking an experienced IT Application Lifecycle Manager to join our team.

As an IT Application Lifecycle Manager, you will be responsible for providing customer service excellence by helping customers resolve issues in a timely manner. You will drive to root cause to prevent recurrence and provide daily care and feeding for core applications to ensure availability and performance.

The key responsibilities of this role include:

  • Providing customer service excellence in supporting Plexus teammates through incident support, management, and resolution.
  • Acting as the first line of contact for application-related issues – owning/managing the incident through resolution, problem creation, and root cause analysis.
  • Monitoring incidents for trends and proactively recommending improvements.
  • Ownership of Applications (s) with limited oversight, responsible for lifecycle management, patching, security, functional testing, etc.
  • Helping with third-party software vendor management and SLA focus. Skilled at documenting system requirements.
  • Managing and successfully delivering moderate to high complexity projects. Applying advanced knowledge to identify and resolve core problems.

This role also requires:

  • Regulatory Compliance: Ensuring that solutions support Plexus and customer policies surrounding key controls and compliance, such as SOX, ITAR, EAR, FDA, and others.
  • Technical Currency: Remaining current on Plexus business, industry, and IT technology trends to provide forward-looking solutions.
  • Focusing on continuous improvement – personal, team, and processes. Developing, discussing, and adapting to enhancements and changes.
  • Actively participating in and sometimes leading Functional User Groups and similar meetings by sharing common problems and solutions across multiple sites/regions and providing user request updates.

We are looking for someone with a minimum of a Bachelor's degree and 2-5 years of related experience. An equivalent combination of education and experience sufficient to successfully perform the key job accountabilities may be considered.

The ideal candidate should have increased business knowledge, action-oriented leadership skills, ability to escalate issues appropriately, present information for decision-making purposes with some direction, and strong time management skills.

We offer a competitive salary range of $80,000 - $110,000 per year, depending on experience. The work setting consists of an office environment with suitable lighting, comfortable temperatures, and a low noise level.

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