Customer Program Manager

hace 6 días

Ciudad Apodaca, Nuevo León, México Celestica A tiempo completo

Job Title: Customer Program Manager 2

Job Summary:

Celestica is seeking a highly skilled Customer Program Manager 2 to join our team. As a key member of our Operations department, you will be responsible for providing direct and indirect supervision to subordinate team leaders and professional employees performing diverse roles.

Key Responsibilities:

  • Establish three to five year plans and objectives, and develop policies for the function/unit.
  • Accountable for department results and activities or projects involving multi-functional teams.
  • Work requires application of in-depth knowledge of professional standards and precedents in area of specialty.
  • Receives assignments in the form of objectives and sets goals to achieve objectives.
  • Establishes and recommends changes to policies.
  • Develops or assists in the development of department budgets and goals.
  • Provides direct supervision to others, or indirect through subordinate supervisors, and coordinates the activities of a section or department with responsibility for results in terms of costs, methods, and employees.
  • Makes hiring and firing decisions.
  • Reviews employees performance and recommends employee compensation; coaches for improved performance and disciplines as necessary.
  • Provides final approval for subordinate managers/supervisors salary and performance recommendations.
  • Builds cross-functional relationships where persuasive skills, negotiation skills, and considerable tact are required to gain support.
  • Interacts directly with subordinates and peer groups; interfaces with senior managers on issues related to the area of expertise.
  • Maintains positive relationships with key customers, suppliers, etc., who have a significant impact on the success of the organization.

Requirements:

  • Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, or Professional Degree in a related discipline.
  • Preferably with at least 8 to 10 years of working experience, especially in a related environment & program management skills and 2 to 3 years of experience in a managerial role.
  • Good interpersonal skills for effective communication at all levels, including senior management, customers, suppliers and factory personnel.
  • Numerically inclined with strong logical thinking and business acumen.
  • Proven experience managing a team and being a team player with a well-developed leadership style and mature personality.
  • Working knowledge of SAP is preferred.
  • Understand the business and can forecast revenue and control costs, ensuring compliance with the quote and contract agreements.
  • Ability to read, analyze and interpret technical operations, supply chain and financial reports.
  • Ability to respond to common inquiries or complaints from customers.
  • Ability to effectively present information to internal and external executive management.
  • Demonstrates expert functional, technical and people and/or process management skills.
  • Able to work independently and customer-focused, Positive thinking, independent and able to work under pressure to meet tight deadlines.

Physical Demands:

  • Duties of this position are performed in a normal office environment.
  • Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data.
  • Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.
  • Above demands are carried out within the local existing Health and Safety guidelines.

Typical Experience:

  • Seven to ten years of relevant experience.

Typical Education:

  • Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.
  • Educational Requirements may vary by Geography.

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