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Account Manager
hace 2 meses
We are seeking a highly skilled and experienced Account Manager to join our team at Bodycote. As a key member of our sales team, you will be responsible for managing relationships and customer service for accounts at the plant level, including inside and outside sales.
Key Responsibilities- Develop and maintain strong relationships with key customer stakeholders, potential customers, and executive sponsors.
- Conduct sales calls, receive and respond to phone inquiries from customers and potential customers.
- Conduct customer feedback interviews/surveys to ensure customer satisfaction.
- Develop and deliver quotations, and provide clarification of customer requirements.
- Partner with employees at the plant level to monitor the progress of work to meet customer expectations.
- Project Management to ensure timely delivery of services.
- Ensure compliance with Bodycote policies and procedures.
- High school education or equivalent; college degree preferred.
- Must demonstrate the ability to read, write, and communicate in the English language.
- 10 years of experience in sales, customer service, or a related field.
- Good judgment in fostering positive customer relationships.
- Ability to quote pricing and manage expectations for process and delivery.
- Exercise tact and ability to partner with customers to resolve issues.
- Problem-solving skills to meet customer expectations.
- Communication skills with employees at all levels to achieve exceptional customer service.
The Account Manager will work in a sitting position for extended periods in an office/industrial environment. Manual dexterity is required for data entry functions. Ability to bend, pull, stoop, and reach to perform functions. Ability to lift 25-30 lbs. May be exposed to heat, fumes, noise, humidity, etc.
Bodycote is an equal opportunity employer and welcomes applications from diverse candidates.
