Account Manager

hace 1 mes


San Luis Potosí, San Luis Potosí, México Bodycote A tiempo completo
About the Role

Bodycote is seeking a highly skilled Account Manager to join our team. As a key member of our sales team, you will be responsible for managing relationships and customer service for accounts at the plant level, including inside and outside sales.

Key Responsibilities
  • Develop and maintain trusted advisor relationships with key customer stakeholders, potential customers, and executive sponsors.
  • Conduct sales calls, receive and respond to phone inquiries from customers and potential customers.
  • Conduct customer feedback interviews/surveys to understand customer needs and preferences.
  • Develop and deliver quotations, providing clarification of customer requirements.
  • Partner with employees at the plant level to monitor progress and meet customer expectations.
  • Project management and coordination.
  • Ensure ethical and professional performance of duties, adhering to company policies and procedures.
Requirements
  • High school education or equivalent; college degree preferred.
  • Ability to read, write, and communicate in English.
  • 10 years of experience in sales, customer service, or a related field.
  • Good judgment in fostering positive customer relationships.
  • Ability to quote pricing and manage expectations for process and delivery.
  • Exercise tact and ability to partner with customers to resolve issues.
  • Problem-solving skills to meet customer expectations.
  • Communication skills with employees at all levels to achieve exceptional customer service.
  • Advocate for the quality of our products and services.
  • Commitment to ethics in all interactions.
  • Working knowledge of the BHI QC system, BHI procedures, FM Pro basics, project tracking, FAA manual, AMS and Mil Specs, process capabilities, competition capabilities, competition costing, general braze and heat treat processes, utilization, ESA/VSE procedures, proper planning practices, equipment capabilities.
  • Working knowledge of heat treatment.
  • Working knowledge of the Bodycote Quality Manual and Bodycote Policy Manual.
  • Ability to cultivate and develop customers from diverse backgrounds.
Physical and Mental Demands
  • Ability to work in a sitting position for extended periods in an office/industrial environment.
  • Manual dexterity to perform data entry functions.
  • Ability to bend, pull, stoop, and reach to perform functions.
  • Ability to lift 25-30 lbs.
  • May be exposed to heat, fumes, noise, humidity, etc.
  • Cognitive and mental capacity to perform essential job functions.
  • Ability to communicate effectively orally and in writing.
  • Visual acuity to read documents, computer screens, files, etc.
  • Ability to hear in person and via phone.
Equal Employment Opportunity

Bodycote is an equal employment opportunity employer and welcomes applications from diverse candidates.



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