Senior Data Analyst
hace 18 horas
Zendesk is a leading customer service software company that empowers businesses to deliver exceptional experiences. We're seeking a Senior Data Analyst to join our Online Business team, where you'll play a critical role in driving growth and optimization.
Key Responsibilities:
- Conduct in-depth analysis of website performance and landing pages to identify key metrics driving user engagement and conversions.
- Develop and implement data-driven strategies to enhance user experience and drive conversions.
- Collaborate with cross-functional teams to leverage data for measuring and proving success.
- Design and develop insightful dashboards to enable teams to monitor key performance indicators (KPIs) and initiatives effectively.
Requirements:
- 5+ years of experience in data analytics, business intelligence, or a related field.
- Expert knowledge of SQL and experience with web analytics tools (e.g., Google Analytics, Adobe Analytics).
- Familiarity with marketing funnel reporting and industry KPIs.
- Excellent written and verbal communication skills, with the ability to confidently present data and provide recommendations to senior-level stakeholders.
About Zendesk
Zendesk is a service-first CRM company that builds powerful, customizable software designed to improve customer relationships. We're committed to fostering a culture of growth, innovation, and inclusivity. Our team is passionate about delivering exceptional customer experiences and making a positive impact on our communities.
What We Offer:
- Competitive pay and benefits
- Flexible work arrangements and remote work options
- Opportunities for professional growth and development
- A dynamic and inclusive work environment
Location:
Zendesk is headquartered in San Francisco, with offices around the world. This role is based in Mexico City (CDMX) or Mexico State (Estado de Mexico).
Equal Opportunity Employer:
Zendesk is an equal opportunity employer, and we're committed to fostering a diverse and inclusive workplace. We welcome applications from qualified candidates of all backgrounds.
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