Senior Data Analyst

hace 18 horas


Ciudad de México, Ciudad de México Zendesk, Inc. A tiempo completo
About the Role

Zendesk is a leading customer service software company that empowers businesses to deliver exceptional experiences. We're seeking a Senior Data Analyst to join our Online Business team, where you'll play a critical role in driving growth and optimization.

Key Responsibilities:

  1. Conduct in-depth analysis of website performance and landing pages to identify key metrics driving user engagement and conversions.
  2. Develop and implement data-driven strategies to enhance user experience and drive conversions.
  3. Collaborate with cross-functional teams to leverage data for measuring and proving success.
  4. Design and develop insightful dashboards to enable teams to monitor key performance indicators (KPIs) and initiatives effectively.

Requirements:

  1. 5+ years of experience in data analytics, business intelligence, or a related field.
  2. Expert knowledge of SQL and experience with web analytics tools (e.g., Google Analytics, Adobe Analytics).
  3. Familiarity with marketing funnel reporting and industry KPIs.
  4. Excellent written and verbal communication skills, with the ability to confidently present data and provide recommendations to senior-level stakeholders.

About Zendesk
Zendesk is a service-first CRM company that builds powerful, customizable software designed to improve customer relationships. We're committed to fostering a culture of growth, innovation, and inclusivity. Our team is passionate about delivering exceptional customer experiences and making a positive impact on our communities.

What We Offer:

  • Competitive pay and benefits
  • Flexible work arrangements and remote work options
  • Opportunities for professional growth and development
  • A dynamic and inclusive work environment

Location:
Zendesk is headquartered in San Francisco, with offices around the world. This role is based in Mexico City (CDMX) or Mexico State (Estado de Mexico).

Equal Opportunity Employer:
Zendesk is an equal opportunity employer, and we're committed to fostering a diverse and inclusive workplace. We welcome applications from qualified candidates of all backgrounds.


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