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SAP Basis Service Management Analyst
hace 2 meses
We are seeking a highly skilled SAP Basis Service Management Analyst to join our team. As a key member of our IT operations team, you will be responsible for delivering SAP WRP and S4 service lifecycle management, ensuring reliability and availability of our SAP systems.
Key Responsibilities- Collaborate with different partners and teams to implement IT standards for SAP systems.
- Monitor, support, and improve services according to incident, change, and problem management for daily operations.
- Internal cross-functional collaboration for SAP transformation, through continuous process improvement and advisory on high-value propositions.
- Partner with application development teams to deliver operational readiness for new applications and features.
- Collaborate with stakeholders such as business teams, product owners, and project management in defining roadmaps for applications and processes.
- Drive continual service improvement and innovation in productivity, software quality, and reliability, including meeting/exceeding SLAs.
- Responsible for monitoring and analyzing business operational and technical key metrics.
We're looking for a candidate with a strong background in IT service management, SAP configuration, development, testing, and release. You should have a proven track record of success participating in projects and initiatives, even with ambiguous details provided.
Key qualifications include:
- Bachelor's degree or equivalent required; Computer Science or related technical degree preferred.
- Fluent English is a must.
- 2+ years of experience in across configuration, development, testing, and release.
- Broad understanding of the technologies used to build and operate distributed application systems, including experience managing data center systems/infrastructure.
- Strong customer service, problem-solving, organizational, and conflict management skills.
- Strong IT Service Management and standards experience.
- Excellent critical thinking, communication, presentation, documentation, troubleshooting, and collaborative problem-solving skills.
- Proven ability to learn new technologies quickly.
- Hands-on experience with programming and scripting languages.
- Comfortable in a fast-paced environment and motivated by complex technical and business challenges.
- ITIL knowledge.
At Thomson Reuters, we offer a comprehensive benefits package, including hybrid work model, wellbeing programs, culture of inclusion, learning and development opportunities, and social impact initiatives.
We're committed to creating a workplace that is inclusive, diverse, and equitable, where everyone has the opportunity to grow and succeed.
