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Order Experience Specialist
hace 1 mes
We are a leading technology company that extends the edge of possibility by shaping the future of work on the front line.
Our community of changemakers, innovators and doers come together to deliver a performance edge to the front line of business.
Job SummaryWe are seeking an experienced Order Experience Representative to join our team. As an Order Experience Representative, you will be responsible for entering new product and/or service contract order data into the system, ensuring data accuracy and process adherence.
You will be assigned accounts with complex contracts and variable billing arrangements or multi-contract consolidation requirements.
This role requires strong data entry skills, attention to detail and quality, as well as strong communication and problem-solving skills.
Main Responsibilities- Enter new product and/or service contract order data into the system, ensuring data accuracy and process adherence.
- Assigned accounts may include complex contracts with variable billing arrangements or multi-contract consolidation requirements.
- May be assigned as primary contact/account representative for a key account/key customer.
- Meets or exceeds all departmental or individual metrics associated with performance against service level agreements.
- Provides price quotations on request.
- Ensures proper recording and tracking of all assigned orders.
- Responds to customer or internal inquiries regarding order status, invoices, service contract entitlements, etc.
- Independently coordinates with other internal departments regarding order status, invoicing, credits, shipping dates, product availability, quality issues, damaged or mis-shipped product, service repairs, etc.
- Minimum Education: Bachelor Degree
- Minimum Work Experience (years): 1-2 years
- Key Skills and Competencies:
- Strong data entry skills with attention to detail and quality
- Strong process adherence
- Fluent level of English (written and verbal) as well as local language as applicable
- Customer service values/orientation
- Solid knowledge of product and service order policies and processes
- Solid professional work behaviors (attendance, teamwork, time management)
- Strong communication skills (listening, providing clear and concise information, using proper language and communication channels)
- Intermediate problem-solving skills
The estimated salary for this role is between $55,000 and $65,000 per year, depending on location and experience.
