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Customer Service Representative
hace 2 meses
We are seeking a highly motivated and customer-focused individual to join our team as a Bilingual Customer Service Specialist. As a key member of our organization, you will play a vital role in providing exceptional support to our internal and external customers.
Key Responsibilities- Customer Support: Provide timely and effective support to customers through various communication channels, ensuring their inquiries are resolved to their satisfaction.
- Account Management: Maintain accurate and up-to-date customer records, ensuring seamless communication and efficient issue resolution.
- Problem-Solving: Analyze customer complaints, determine the root cause, and implement effective solutions to resolve issues.
- Team Collaboration: Contribute to a positive and productive team environment by sharing knowledge, best practices, and expertise.
- Quality Assurance: Maintain high-quality standards in all interactions, ensuring exceptional customer experiences and exceeding performance metrics.
- Education: High School Diploma or equivalent.
- Language Skills: Fluent in English (verbal and written).
- Experience: 2-3 years of call center customer care experience in a fast-paced environment.
- Skills: Excellent multitasking, communication, and problem-solving skills; proficiency in MS Office and ability to work in a team-oriented environment.
Genesis Management is a dynamic and innovative company that values customer satisfaction and employee growth. We offer a comprehensive training program, a collaborative work environment, and opportunities for professional development.
