Client Service Specialist

hace 2 semanas


Cuauhtémoc, Chihuahua, México HSBC A tiempo completo

Job Summary

The Client Management role at HSBC is responsible for delivering post-sales support to Global Banking and Markets (GBM) and Commercial Banking (CMB) clients. This includes client integration, implementation, and service across a range of Global Liquidity and Cash Management (GLCM) products.

Key Responsibilities

  • Help manage the end-to-end client management process, providing a positive and professional onboarding experience for customers.
  • Use professional and technical expertise to provide credible observations and recommendations to colleagues.
  • Understand and describe which products and channels relate to specific customers.
  • Actively engage with colleagues across HSBC to ensure all customer needs are met at the first point of contact.
  • Help understand clients' needs to improve our offering to existing customers.
  • Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.
  • Contribute to the development and implementation of a risk-aware client management culture.

Requirements

  • Good level of English for medium to advanced understanding and communication.
  • Knowledge of Treasury Foreign Exchange.
  • Knowledge of day-to-day workings of a Corporate Treasury environment, foreign exchange, and payments.
  • Broad knowledge of HSBC Group companies and product ranges.
  • Comprehensive knowledge of the HSBC Group's inter/intra clearing systems.
  • Customer service and attention.

Our Values

At HSBC, we expect our people to treat each other with dignity and respect, creating an inclusive culture that promotes equal opportunities. Our values define who we are as an organization and what sets us apart. We value difference, we move forward together, we take responsibility for our actions, we use good judgment, we do the right thing, and we make things happen.

Our Commitment to Diversity and Inclusion

At HSBC, we are oriented to guarantee gender equality and constant training for our employees as well as the protection of their labor and social rights.



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