Client Relationship Manager

hace 1 mes


Cuauhtémoc, Ciudad de México HSBC A tiempo completo
Job Title: Client Management

The role of Client Management is a critical component of our Global Banking and Markets (GBM) and Commercial Banking (CMB) teams. As a Client Management professional, you will be responsible for delivering post-sales support to our clients, ensuring a positive and professional onboarding experience.

Key Responsibilities:
  • Manage the end-to-end client management process, providing a seamless onboarding experience for customers.
  • Use professional and technical expertise to provide credible observations and recommendations to colleagues.
  • Understand and describe which products and channels relate to specific customers.
  • Actively engage with colleagues across HSBC to ensure that all customer needs are met at the first point of contact.
  • Help to understand clients' needs in order to improve our offering to existing customers.
  • Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.
  • Contribute to the development and implementation of a risk-aware client management culture.
Requirements:
  • Good level of English for medium to advanced understanding and communication.
  • Knowledge of Treasury Foreign Exchange.
  • Knowledge of day-to-day workings of a Corporate Treasury environment, foreign exchange, and payments.
  • Broad knowledge of HSBC Group companies and product ranges.
  • Comprehensive knowledge of the HSBC Group's inter/intra clearing systems.
  • Customer service and attention.

At HSBC, we value diversity and inclusion, and we are committed to creating an inclusive culture that promotes equal opportunities. Our values define who we are as an organization and what sets us apart. We value difference, we move forward together, we take responsibility for our actions, we use good judgment, we do the right thing, and we make things happen.

At HSBC, we are oriented to guarantee gender equality and constant training for our employees as well as the protection of their labor and social rights.



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