Customer Support Team Lead
hace 2 días
Uber Freight is seeking an experienced professional to lead a team of customer support and logistics specialists for the Canada Transportation Management Team.
Key Responsibilities- Supervise daily activities of team members and ensure they meet performance goals
- Schedule staff and distribute workload effectively
- Develop and implement processes to improve customer experience and team performance
- Proactively generate and share ideas to enhance process efficiency and customer satisfaction
- Develop strong relationships across the organization and foster a positive team culture
- Excellent English communication skills (written and verbal)
- Minimum 1 year of experience in transportation management, logistics, or supply chain
- Bachelor's degree in progress or complete
- Bilingual English/Spanish
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Customer Support Team Lead
hace 4 días
Monterrey, Nuevo León, México Uber Freight A tiempo completoJob SummaryAs a key member of the Uber Freight team, the Customer Support Team Lead will be responsible for supervising the day-to-day activities of team members who make pick up and delivery appointments and track freight. This role requires strong leadership skills to ensure team members meet daily goals and objectives.Key ResponsibilitiesSupervise and...
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Customer Service Team Lead
hace 2 semanas
Monterrey, Nuevo León, México British American Tobacco A tiempo completoROLE PROFILEJob Title: Customer Service Team LeadLocation: GlobalROLE SUMMARYThe Customer Service Team Lead is responsible for leading a team of customer service representatives to deliver exceptional service to our customers. The team is dedicated to providing multi-channel support and ensuring a world-class customer experience.Key Responsibilities:Lead,...
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Customer Focused Team Lead
hace 2 días
Monterrey, Nuevo León, México Celestica Inc. A tiempo completoJob SummaryCelestica Inc. is seeking a highly skilled and experienced Customer Focused Team Manager to lead a major Customer Focused team within a site. The successful candidate will be accountable for the execution of the customer's business within the site within cost budgets, and for identifying and driving improvements in performance, customer...
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Customer Focused Team Lead
hace 2 semanas
Monterrey, Nuevo León, México Celestica A tiempo completoJob SummaryCelestica is seeking a highly experienced and skilled professional to lead our Customer Focused Team as a Senior Operations Manager. This is a critical role that requires a strong understanding of business operations, customer relationships, and team management.Key ResponsibilitiesLead a team of professionals to achieve business objectives and...
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Customer Service Team Lead
hace 2 días
Monterrey, Nuevo León, México British American Tobacco A tiempo completo{"title": "Engagement Centre Supervisor", "description": "**ROLE PROFILE****JOB TITLE: Engagement Centre Supervisor*****ROLE SUMMARY****As a key member of our Engagement Centre team, you will be responsible for leading and supervising a team of customer service representatives to deliver exceptional service to our consumers and distributors in the...
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Customer Service Team Lead
hace 2 días
Monterrey, Nuevo León, México Optimas Solutions A tiempo completoJob SummaryWe are seeking a highly motivated and driven Customer Service Team Lead to join our team at Optimas Solutions. As a key member of our Customer Support Team, you will be responsible for leading a team of Customer Service Representatives in their day-to-day job execution efforts and maintaining your own accounts.Main ResponsibilitiesAct as...
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Cloud Networking Team Lead
hace 2 días
Monterrey, Nuevo León, México Connectingology A tiempo completoConnectingology is seeking a skilled Cloud Networking Team Lead to oversee the performance and development of our technical support team. Key responsibilities include: **Performance Management** * Monitor and improve team performance, identifying areas for growth and implementing initiatives to drive customer satisfaction and efficiency. **Team...
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Customer Service Team Lead
hace 1 semana
Monterrey, Nuevo León, México Workplace Options A tiempo completo**About Workplace Options**Workplace Options is a leading provider of holistic wellbeing solutions, dedicated to supporting individuals and organizations worldwide. With a global network of credentialed providers and professionals, we deliver high-quality care to millions of individuals across 116,000 organizations in over 200 countries and territories.**Job...
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Cloud Infrastructure Team Lead
hace 4 días
Monterrey, Nuevo León, México Connectingology A tiempo completoCloud Infrastructure Team Lead **Key Responsibilities:** * Own and monitor the performance and calibration of team members, ensuring they meet the highest standards of quality and efficiency. * Identify and implement initiatives to drive customer satisfaction, increase case quality, and boost team productivity. * Manage the performance and career...
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Cloud Platform Team Lead
hace 2 días
Monterrey, Nuevo León, México Connectingology A tiempo completo### Job Summary We are seeking a highly skilled Cloud Platform Team Lead to join our team at Connectingology. As a key member of our technical support team, you will play a critical role in ensuring the smooth operation of our cloud-based systems. ### Key Responsibilities * Collaborate with technical support representatives to resolve complex technical...
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Sales Team Lead
hace 2 semanas
Monterrey, Nuevo León, México Esab A tiempo completo**Job Summary:**We are seeking a highly skilled Sales Team Lead to join our team at Esab. As a Sales Team Lead, you will be responsible for promoting our contractual offers, retrofits, and spare packages to our customers. You will work closely with our Service Managers and Aftermarket Sales team to achieve sales targets and provide exceptional customer...
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Customer Support Specialist
hace 2 días
Monterrey, Nuevo León, México Transplace De Mexico Global A tiempo completoAbout the Role:This position in our Monterrey center of excellence is an appointments expert. The team is responsible for setting pick-up and delivery appointments and generating ideas for process and system changes that lead to improved process efficiency and/or carrier or customer experience improvement.Key Responsibilities:Perform time-sensitive,...
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Customer Support Specialist
hace 1 semana
Monterrey, Nuevo León, México Vontier A tiempo completoJob DescriptionJob Summary: We are seeking a highly motivated and customer-focused Customer Support Specialist to join our team at Vontier. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide Technical Support: Troubleshoot and resolve...
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Production Team Lead
hace 2 días
Monterrey, Nuevo León, México Celestica A tiempo completoJob SummaryThis role is a first-level supervisor at a large site, overseeing a team of employees or a non-supervisory team lead of a support function. The supervisor reports to a second-level manager and provides direct supervision to semi-skilled employees within a single function or work group.Key ResponsibilitiesEstablish annual plans and objectives for...
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Sales Team Lead
hace 8 horas
Monterrey, Nuevo León, México Mondelēz International A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Sales Team Lead to join our team at Mondelēz International. As a Sales Team Lead, you will be responsible for leading a team of sales representatives to achieve sales targets and deliver exceptional customer service.Key ResponsibilitiesManage and develop a team of sales representatives to achieve...
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Senior Customer Focused Team Manager
hace 1 semana
Monterrey, Nuevo León, México Celestica A tiempo completoJob SummaryCelestica is seeking a highly skilled Senior Customer Focused Team Manager to lead our Customer Focused team within a site. This is a critical role that requires a strong business acumen, excellent leadership skills, and the ability to drive results in a fast-paced manufacturing environment.Key ResponsibilitiesLead a significant Customer Focused...
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Sales Team Lead
hace 2 días
Monterrey, Nuevo León, México Mondelez International A tiempo completo{"title": "Sales Team Lead", "content": "Lead a High-Performing Sales TeamAs a Sales Team Lead at Mondelez International, you will be responsible for managing a team of field sales representatives to achieve sales strategy and annual KPIs in a particular area. You will work closely with cross-functional colleagues to deliver on activation and reporting...
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Collections Team Lead
hace 2 días
Monterrey, Nuevo León, México Citigroup Inc. A tiempo completo{"title": "Collections Team Lead", "description": "Job SummaryThe Collections Team Lead plays a crucial role in ensuring the smooth operation of the call center area, driving high-quality customer care, and achieving organizational goals. This position requires strong leadership skills, effective communication, and a deep understanding of customer needs.Key...
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Customer Support Specialist
hace 2 semanas
Monterrey, Nuevo León, México Transplace A tiempo completoJob Summary: We are seeking a highly skilled Customer Support Specialist to join our team at Transplace. As a key member of our operations team, you will be responsible for providing top-tier customer service and scheduling appointments in a timely manner.Key Responsibilities:Perform time-sensitive, front-line customer and carrier-facing work by scheduling...
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Customer Support Specialist
hace 2 semanas
Monterrey, Nuevo León, México Malvern Panalytical Ltd A tiempo completoJob SummaryWe are seeking a highly skilled Customer Support Engineer to join our team at Malvern Panalytical Ltd. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers.Key ResponsibilitiesProvide timely and effective technical support to customers via phone, email, and other communication...