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hace 2 meses
Job Summary
As a key member of the Uber Freight team, the Customer Support Team Lead will be responsible for supervising the day-to-day activities of team members who make pick up and delivery appointments and track freight. This role requires strong leadership skills to ensure team members meet daily goals and objectives.
Key Responsibilities
- Supervise and manage a team of customer support representatives
- Monitor and track freight movements to ensure timely delivery
- Develop and implement processes to improve team efficiency and productivity
- Collaborate with other departments to resolve customer issues and concerns
- Provide coaching and training to team members to enhance their skills and knowledge
Requirements
- 3+ years of experience in customer support or logistics management
- Proven leadership skills and ability to motivate a team
- Strong communication and problem-solving skills
- Ability to work in a fast-paced environment and adapt to changing priorities
