Client Advocacy Specialist
hace 1 semana
At Global Payments, we're committed to delivering exceptional experiences that drive business success for our clients. As a Client Advocacy Specialist, you'll play a critical role in achieving this goal.
Key Responsibilities:
- Proactively engage with at-risk clients to retain their business and identify opportunities for growth.
- Collaborate with internal teams to resolve complex issues and implement long-term solutions.
- Develop and maintain strong relationships with clients, leveraging your expertise in negotiation, communication, and problem-solving.
- Conduct thorough needs analyses to identify client pain points and develop tailored solutions.
- Stay up-to-date on industry trends and competitor activity to inform client feedback and recommendations.
Requirements:
- 1+ years of customer service experience, preferably in the credit card industry.
- Strong organizational and analytical skills, with attention to detail.
- Ability to learn new technologies and adapt to changing business needs.
- Excellent leadership skills, with a proven track record of building and maintaining strong relationships.
Preferred Qualifications:
- Bachelor's degree in a related field.
- 1+ year of account management or sales experience.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive compensation package.
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