Client Onboarding Specialist

hace 1 semana


Xico, México Citi A tiempo completo

Job Summary:

Citi is seeking a highly skilled Client Onboarding Specialist to join our team. As a key member of our Institutional Client Onboarding department, you will be responsible for ensuring seamless client onboarding experiences.

Key Responsibilities:

  • Process client requests related to system setup, including signatory updates and documentation lodgment.
  • Collaborate with internal partners to perform systems maintenance based on documentation related to account opening and maintenance processes.
  • Provide timely responses to client and internal inquiries.
  • Prepare documentation for archiving and ensure compliance with regulatory requirements.
  • Apply bank regulations while processing client requests.
  • Stay up-to-date with current procedures, internal rules, external regulations, and follow changes in relevant documents.
  • Document operation procedure updates and ensure accurate data entry.
  • Process client instructions with high accuracy and effectiveness, adhering to deadlines.
  • Verify and authorize data entered in systems.
  • Ensure efficient and timely resolution of client queries.
  • Escalate urgent/risk issues through appropriate channels.
  • Support other teams/employees as instructed by supervisors, including potential movement to another team or process.
  • Perform other critical tasks as instructed by supervisors, such as participating in trainings, projects, conference calls, and systems testing.
  • Ensure high levels of client satisfaction through strong product, process, and client knowledge.
  • Identify and suggest process improvements, and assist in implementing validated improvements.
  • Understand procedures and controls for operational processes, and support Manager with quality assurance process.
  • Perform within departmental procedures and compliance standards to minimize losses.
  • Coordinate projects around internal processes and participate in user acceptance testing of new systems.
  • Effectively execute day-to-day responsibilities and any other work instructed by supervisor related to this function.

Requirements:

  • Previous experience in financial services is preferred.
  • Knowledge of bank products in the scope of opening and maintaining bank accounts.
  • Customer communication experience (internal/external).
  • Knowledge of finances and banking.
  • Flexibility, team spirit, loyalty.
  • High attention to detail.
  • Good PC skills (Excel, Word).
  • Fluent in both written and spoken English.
  • Ability to work under pressure and meet deadlines.
  • Proficient knowledge of English (written and spoken).

Education:

Bachelor's/University degree or equivalent experience.

Job Family Group: Customer Service

Job Family: Institutional Client Onboarding

Time Type: Full time



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