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Client Success Specialist

hace 2 meses

Xico, México Launch Potato A tiempo completo

About Launch Potato

Launch Potato is a leading digital media company that specializes in connecting consumers to top brands through innovative technologies and media solutions.

Your Role

We are seeking a highly organized and detail-oriented Client Success Specialist to join our team. As a Client Success Specialist, you will be responsible for ensuring the successful onboarding of Facebook advertisers, facilitating the pre-launch process, and managing client relationships.

Key Responsibilities

  • Develop an in-depth knowledge of client Key Performance Indicators (KPIs)
  • Adhere to established processes to ensure successful onboarding of Facebook advertisers
  • Troubleshoot tracking issues and resolve discrepancies
  • Manage CRM and task management data entry to ensure accurate reporting and record keeping
  • Facilitate internal communication with strong SLAs
  • Assist with client or internal billing questions and investigate tracking/billing discrepancies
  • Assist with finalizing monthly client ad spend
  • Collaborate with the editorial team on advertiser content approval

Requirements

  • 1-2 years of experience supporting client accounts or paid media in the digital marketing industry
  • Self-motivated to independently manage time and priorities, and meet deadlines in a fast-paced environment
  • Advanced organizational skills and attention to detail
  • Excellent analytical and problem-solving skills with the ability to think critically
  • Proficient in using Excel, Google Sheets, and PowerPoint
  • Experience with at least one of the following: HasOffers/Tune or mobile measurement partners like AppsFlyer, Singular, Kochava, etc.

Nice to Haves

  • Experience using analytics tools like Looker or Tableau
  • Familiarity with tracking integration, server-to-server postbacks, or iframe and JavaScript pixels
  • Available to travel as needed, approximately 1x a month

What We Offer

We are committed to having a diverse, inclusive team and culture. We value diversity, equity, and inclusion. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.