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Customer Experience Director

hace 2 meses

Xico, México Oracle A tiempo completo

Key Responsibilities:

As a key member of the Oracle team, you will be responsible for:

  • Managing Oracle customer relationships and ensuring effective delivery of support services and products.
  • Developing and maintaining relationships with senior management across lines of business and third parties.
  • Planning and deploying support activities to ensure effective delivery within agreed budgetary constraints.
  • Advising customers on effective use of Oracle support services and products, tools, systems, interfaces, and procedures.
  • Maintaining accurate account information and ensuring high-quality service delivery.
  • Communicating opportunities for customers to engage with Oracle, such as technical events and business seminars.
  • Assisting in the renewal of Support contracts and contributing to pre-sales activities.

Additional Responsibilities:

In addition to the above, you will also be responsible for:

  • Main contact for Oracle customers and managing accountability for both cloud services and customers.
  • Developing and maintaining relationships with senior management across lines of business and third parties.
  • Planning and deploying support activities to ensure effective delivery within agreed budgetary constraints.
  • Advising customers on effective use of Oracle support services and products, tools, systems, interfaces, and procedures.
  • Maintaining accurate account information and ensuring high-quality service delivery.
  • Communicating opportunities for customers to engage with Oracle, such as technical events and business seminars.