Technical Consulting Engineer
hace 2 días
We are seeking a highly skilled Technical Consulting Engineer to join our Customer Experience Platform Delivery team at Cisco Systems. As a Technical Consulting Engineer, you will play a critical role in deploying the Cisco CX Agent Software for CX Cloud customers, ensuring seamless data streaming and secure data upload.
Key Responsibilities:- Educate internal teams and CX Cloud customers on the deployment process, CX Agent technical specs, and service expectations.
- Remotely assist customers with the deployment and installation of Cisco's CX Agent.
- Provide second/third-level technical support for CX Agent and CX Cloud.
- Act as a technical specialist and provide support on a worldwide basis.
- Interact across TAC teams and development teams at peer level.
- Manage cases as they come in for CX Cloud Support or CX Agent Support.
- Update all cases through our Case management system, ensuring accurate and timely notes are kept for all customer interactions and tasks completed.
- Troubleshoot and automate.
- Strong experience with Unix/Linux system administration.
- Customer support experience.
- Knowledge of network protocols - SSH, HTTPS, DNS, DHCP, SNMP.
- Experience with setup, configuration, and troubleshooting Virtual Machines in VMware.
- Experience in setup, configuration, and troubleshooting of Kubernetes.
- Experience with database solutions like MySQL, Elasticsearch, DynamoDB.
- Basic familiarity with AWS, API (SOAP / REST).
- Experience with CSPC, CX Agent, Prime Infrastructure, or similar collection software platforms.
We are committed to creating an inclusive and diverse work environment that values and respects our employees' unique perspectives and experiences. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.
At Cisco Systems, we believe that our employees are our greatest asset. We are committed to providing a work environment that is safe, inclusive, and respectful of all employees. We are an equal opportunity employer and welcome applications from diverse candidates.
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