Technical Consulting Engineer

hace 2 días


Xico, México Cisco Systems A tiempo completo
Job Title: Technical Consulting Engineer

We are seeking a highly skilled Technical Consulting Engineer to join our Customer Experience Platform Delivery team at Cisco Systems. As a Technical Consulting Engineer, you will play a critical role in deploying the Cisco CX Agent Software for CX Cloud customers, ensuring seamless data streaming and secure data upload.

Key Responsibilities:
  • Educate internal teams and CX Cloud customers on the deployment process, CX Agent technical specs, and service expectations.
  • Remotely assist customers with the deployment and installation of Cisco's CX Agent.
  • Provide second/third-level technical support for CX Agent and CX Cloud.
  • Act as a technical specialist and provide support on a worldwide basis.
  • Interact across TAC teams and development teams at peer level.
  • Manage cases as they come in for CX Cloud Support or CX Agent Support.
  • Update all cases through our Case management system, ensuring accurate and timely notes are kept for all customer interactions and tasks completed.
  • Troubleshoot and automate.
Requirements:
  • Strong experience with Unix/Linux system administration.
  • Customer support experience.
  • Knowledge of network protocols - SSH, HTTPS, DNS, DHCP, SNMP.
  • Experience with setup, configuration, and troubleshooting Virtual Machines in VMware.
  • Experience in setup, configuration, and troubleshooting of Kubernetes.
  • Experience with database solutions like MySQL, Elasticsearch, DynamoDB.
  • Basic familiarity with AWS, API (SOAP / REST).
Preferred Qualifications:
  • Experience with CSPC, CX Agent, Prime Infrastructure, or similar collection software platforms.
What We Offer:

We are committed to creating an inclusive and diverse work environment that values and respects our employees' unique perspectives and experiences. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

At Cisco Systems, we believe that our employees are our greatest asset. We are committed to providing a work environment that is safe, inclusive, and respectful of all employees. We are an equal opportunity employer and welcome applications from diverse candidates.



  • Xico, México Cisco Systems A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Consulting Engineer to join our team at Cisco Systems. As a Technical Consulting Engineer, you will play a critical role in providing technical expertise and support to our customers, helping them to achieve successful business outcomes.Key ResponsibilitiesProvide technical expertise and support to...


  • Xico, México Cisco Systems A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Consulting Engineer to join our team at Cisco Systems. As a Technical Consulting Engineer, you will be responsible for providing technical support to our enterprise wireless customers and working closely with our sales and professional services teams to develop customized wireless LAN solutions.Key...


  • Xico, México Cisco Systems A tiempo completo

    Unlock Your Potential as a Technical Consulting Engineer at Cisco SystemsAs a Technical Consulting Engineer at Cisco Systems, you will embark on a thrilling journey to empower our global customers to achieve unparalleled business success. You will collaborate with industry-leading engineers, leveraging innovative technologies to drive meaningful outcomes....


  • Xico, México Cisco Systems A tiempo completo

    About Cisco SystemsWe're a company that's passionate about making a difference in the world. Our work is all about connecting people and things, and we're looking for talented individuals to join our team.Job SummaryWe're seeking a Technical Consulting Engineer to join our team. As a Technical Consulting Engineer, you'll be responsible for providing...


  • Xico, México Cisco Systems A tiempo completo

    About Cisco SystemsCisco Systems is a leader in the technology industry, driving innovation and change through our products and services. We're passionate about our work and committed to making a positive impact on the world.Job SummaryWe're seeking a highly skilled Technical Consulting Engineer to join our team. As a Technical Consulting Engineer, you will...


  • Xico, México Cisco Systems, Inc. A tiempo completo

    Job Title: Technical Consulting EngineerAt Cisco Systems, Inc., we're seeking a highly skilled Technical Consulting Engineer to join our team. As a key member of our Technical Services team, you will play a critical role in helping our customers deploy and operate their networks optimally while delivering exceptional customer experiences.Key...


  • Xico, México Cisco Systems, Inc. A tiempo completo

    Job SummaryCisco Systems, Inc. is seeking a highly skilled Technical Consulting Engineer to join our Server Virtualization Technical Services Team. As a key member of our team, you will work on complex technical issues at a deep level, collaborating with cross-functional teams to drive improvement and innovation.About the RoleWe are looking for an individual...


  • Xico, México Cisco Systems A tiempo completo

    Unlock Your Potential with CiscoWe're seeking a talented Technical Consulting Engineer to join our team at Cisco Systems. As a key member of our Technical Services team, you'll play a critical role in helping our customers deploy and operate their networks effectively.What You'll Do:Provide 2nd/3rd level technical support for Enterprise Routing & Switching...


  • Xico, México Cisco Systems A tiempo completo

    Job SummaryCisco Systems is seeking a highly skilled and dedicated Technical Consulting Engineer to join our team. As a key member of our Collaboration Technology Group, you will be responsible for the upkeep and lifecycle management of the underlying Network, Compute, and Storage infrastructure that supports our Webex suite of products.About the RoleThis is...


  • Xico, México Cisco Systems A tiempo completo

    Unlock Your Potential with Cisco SystemsWe're on a mission to change the world, one connection at a time. As a Technical Consulting Engineer at Cisco Systems, you'll be part of a team that's passionate about innovation and dedicated to making a difference.What You'll DoCollaborate with customers to understand their needs and provide tailored solutions.Work...


  • Xico, México Cisco Systems A tiempo completo

    About This RoleWe are seeking a highly skilled and self-motivated Technical Consulting Engineer to join our team at Cisco Systems. As a key member of our cybersecurity team, you will be responsible for providing advanced technical support and expertise to our customers.Key ResponsibilitiesProvide remote troubleshooting support and analysis in large complex...


  • Xico, México 120-Sfdc Mexico A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Consulting Manager to join our team at 120-Sfdc Mexico. As a key member of our Global Delivery Centre (GDC), you will play a crucial role in managing, training, and building the careers of our technical consulting team.Key ResponsibilitiesLead and manage a team of technical consultants to deliver...


  • Xico, México Cisco Systems A tiempo completo

    Job Title: Security Consulting EngineerCisco Systems is seeking a highly skilled Security Consulting Engineer to join our team. As a Security Consulting Engineer, you will be responsible for delivering solutions that lead to problem resolution or mitigation with a high level of customer satisfaction.Key Responsibilities:Review customer data in the form of...


  • Xico, México Cisco Systems, Inc. A tiempo completo

    Job SummaryCisco Systems, Inc. is seeking a highly skilled Technical Consulting Engineer to join our Webex Calling team. As a key member of our global support team, you will provide industry-leading technical support for our Cloud Suite of Products.ResponsibilitiesResolve technical issues and collaborate with our global support team to deliver exceptional...


  • Xico, México Cisco A tiempo completo

    About CiscoCisco is a leading technology company that is passionate about changing the world through innovative solutions. Our company culture values collaboration, customer satisfaction, and employee development. We offer a dynamic work environment where employees can share groundbreaking ideas and make a meaningful impact on our customers' lives.About the...


  • Xico, México Salesforce A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Technical Consulting Manager to join our team at Salesforce. As a key member of our Professional Services organization, you will be responsible for leading a team of Technical Consultants in delivering strategic engagements that define transformational opportunities and execution of change...


  • Xico, México Cisco Systems A tiempo completo

    About the RoleCisco Systems is seeking a highly skilled Technical Consulting Engineer to join our team. As a key member of our Customer Experience team, you will play a critical role in helping our customers deploy and operate their networks effectively.Key ResponsibilitiesProvide remote troubleshooting support to customers on a priority basis within their...


  • Xico, México Knight Piesold Consulting A tiempo completo

    Job SummaryWe are seeking a highly skilled Geotechnical Engineer to join our team at Knight Piesold Consulting in Mexico City. As a key member of our site development team, you will be responsible for providing technical expertise in geotechnical engineering for various projects.Key Responsibilities:Conduct site investigations and geotechnical assessments to...

  • Technical Sales Engineer

    hace 4 semanas


    Xico, México Edicom Capital A tiempo completo

    {"title": "Technical Sales Engineer", "content": "Job SummaryWe are seeking a highly skilled Technical Sales Engineer to join our team at Edicom Capital. As a Technical Sales Engineer, you will be responsible for holding technical meetings with corporate clients, presenting proposals, and giving functional demonstrations nationally and internationally.Key...


  • Xico, México Knight Piesold Consulting A tiempo completo

    We are seeking a highly skilled Water Resources Engineer to join our team at Knight Piesold Consulting in Mexico City. As a key member of our office in Polanco, you will be responsible for providing expert advice and services to our clients in the water resources sector.Key Responsibilities:Develop and implement water resources management plans and...