Customer Success Advocate

hace 1 semana


Xico, México Salesforce A tiempo completo

About Salesforce

We're a leading technology company that empowers businesses to connect with their customers in a whole new way. Our mission is to help companies across every industry blaze new trails and improve the state of the world.

Job Summary

We're seeking a highly skilled and customer-focused professional to join our Global Support team as a Customer Success Analyst. In this role, you will be responsible for providing front-line troubleshooting, feature explanation, and best practice guidance to Salesforce customers from around the world.

Key Responsibilities

  • Assist with general best practices, including user management, data management, and reporting and dashboards
  • Identify situations where professional services or account executive intervention may be warranted
  • Track and maintain all customer communications and case documentation in Salesforce
  • Follow established support processes and procedures
  • Effectively communicate with global customers in English
  • Availability and flexibility to work across any shift based on business requirements

Requirements

  • Passion for outstanding customer service and satisfaction
  • Fluent in English and Spanish, both written and spoken (Portuguese is a plus)
  • Bachelor's degree or equivalent work experience
  • Experience will be evaluated based on skills you'll use every day in the role (e.g. leadership roles, military experience, volunteer roles)
  • Excellent written and verbal communication skills
  • Experience in effectively handling and conversing with international customers
  • Committed with strong organizational, analytical and problem-solving skills
  • Highly adaptable, fast learner
  • Dependable, motivated, self-starter, with the ability to work independently
  • Experience in technical support (or other client-focused environment)
  • Preferred: ADM 201 and/or ADM 211 certification

Leadership Qualities

  • PASSION: Passionate about Customer Success and doing the right thing
  • BEGINNERS MIND: Always learning, approaches each interaction with an open mind, great listener and hands-on
  • URGENCY: Ability to move fast and drive business value and results
  • OHANA: Embodies Salesforce culture: a great teammate that everyone enjoys working with and has a generous heart
  • TRUST: Embodies Trust as our core value
  • ADAPTABLE: Excels in high levels of uncertainty and change

About Us

Salesforce is a customer success platform that empowers businesses to connect with their customers in a whole new way. We're a fast-growing company that values innovation, customer satisfaction, and employee growth. We're committed to improving the state of the world and making a positive impact on our customers and communities.



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