Customer Success Advocate
hace 1 semana
About Salesforce
We're a leading technology company that empowers businesses to connect with their customers in a whole new way. Our mission is to help companies across every industry blaze new trails and improve the state of the world.
Job Summary
We're seeking a highly skilled and customer-focused professional to join our Global Support team as a Customer Success Analyst. In this role, you will be responsible for providing front-line troubleshooting, feature explanation, and best practice guidance to Salesforce customers from around the world.
Key Responsibilities
- Assist with general best practices, including user management, data management, and reporting and dashboards
- Identify situations where professional services or account executive intervention may be warranted
- Track and maintain all customer communications and case documentation in Salesforce
- Follow established support processes and procedures
- Effectively communicate with global customers in English
- Availability and flexibility to work across any shift based on business requirements
Requirements
- Passion for outstanding customer service and satisfaction
- Fluent in English and Spanish, both written and spoken (Portuguese is a plus)
- Bachelor's degree or equivalent work experience
- Experience will be evaluated based on skills you'll use every day in the role (e.g. leadership roles, military experience, volunteer roles)
- Excellent written and verbal communication skills
- Experience in effectively handling and conversing with international customers
- Committed with strong organizational, analytical and problem-solving skills
- Highly adaptable, fast learner
- Dependable, motivated, self-starter, with the ability to work independently
- Experience in technical support (or other client-focused environment)
- Preferred: ADM 201 and/or ADM 211 certification
Leadership Qualities
- PASSION: Passionate about Customer Success and doing the right thing
- BEGINNERS MIND: Always learning, approaches each interaction with an open mind, great listener and hands-on
- URGENCY: Ability to move fast and drive business value and results
- OHANA: Embodies Salesforce culture: a great teammate that everyone enjoys working with and has a generous heart
- TRUST: Embodies Trust as our core value
- ADAPTABLE: Excels in high levels of uncertainty and change
About Us
Salesforce is a customer success platform that empowers businesses to connect with their customers in a whole new way. We're a fast-growing company that values innovation, customer satisfaction, and employee growth. We're committed to improving the state of the world and making a positive impact on our customers and communities.
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