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Customer Success Specialist

hace 2 meses

Xico, México Refinitiv A tiempo completo
About the Role

We are seeking a highly skilled Customer Success Specialist to join our team. As a key member of our Customer Success team, you will play a critical role in ensuring the successful renewal of our customers' contracts.

Key Responsibilities:

  • Support Customer Success Managers in operational activities and renewal process
  • Collaborate with customer success team to ensure correct renewal process
  • Internal focal point to support Customer Success Managers (support for operational processes)
  • Survey of requirements, understanding of the scenario for contractual negotiations
  • Monitoring and direct control of accounts in Salesforce
  • General monitoring to guarantee renewable revenue during the renewal period
  • Monitoring of KPIs and Closing Periods
  • Direct monitoring of the general billing process
  • Direct follow-up with the contract team on documents and other requests involving customer demands
  • Guidance on approvals and follow-ups on various requests involving changes to documents
  • Mapping and monitoring of customer demands directed by the Customer Success Manager

About You

We're looking for a highly motivated and organized individual with a strong analytical ability and excellent communication skills. You should have:

  • BA/BS Degree in Business Administration, Accounting or equivalent
  • 2+ years of experience within or supporting Customer Success or sales teams
  • Salesforce experience and knowledge of enterprise SaaS tools
  • SAP experience and knowledge preferred
  • Strong analytical ability and able to prioritize multiple projects
  • Clear communicator with excellent written, verbal, and listening skills
  • Excellent problem solving, project management, interpersonal and organizational skills
  • Proven ability to work cross-functionally to understand business requirements

What's in it for you?

As a Customer Success Specialist at Refinitiv, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. You will also have access to a range of benefits, including:

  • Hybrid work model
  • Comprehensive benefit plans
  • Flexible and supportive benefits for work-life balance
  • Resources for mental, physical, and financial wellbeing
  • Opportunities for professional growth and development

Accessibility

Refinitiv is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to creating an inclusive and diverse work environment that reflects the communities we serve.