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Job Summary

We are seeking a highly skilled Maintenance Supervisor to join our team at 253 KONE Mexico S.A. de C.V. in Acapulco. As a key member of our maintenance team, you will be responsible for managing and controlling field service operations in your area, ensuring customer satisfaction, and driving business growth.

Key Responsibilities

  1. Manage and control field service operations to meet customer satisfaction and business objectives.
  2. Develop and implement strategies to improve service quality, reduce costs, and increase sales.
  3. Lead and motivate a team of maintenance technicians to achieve high performance and productivity.
  4. Ensure compliance with company policies, procedures, and industry regulations.
  5. Collaborate with cross-functional teams to resolve customer complaints and issues.
  6. Develop and maintain relationships with customers, vendors, and partners to drive business growth.
  7. Manage and control inventory, equipment, and resources to optimize maintenance operations.
  8. Develop and implement training programs to enhance technician skills and knowledge.
  9. Monitor and analyze key performance indicators (KPIs) to drive business improvement.

Requirements

To be successful in this role, you will need:

  • Bachelor's or master's degree in business, engineering, administration, or a related field.
  • At least 3 years of experience in a similar role, preferably in the maintenance or field service industry.
  • Excellent leadership, communication, and problem-solving skills.
  • Strong analytical and technical skills, with the ability to interpret data and make informed decisions.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and projects.

What We Offer

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and results-driven individual with a passion for maintenance and customer service, we encourage you to apply for this exciting opportunity.