Maintenance Operations Manager

hace 7 días

Acapulco, Guerrero, México 253 KONE Mexico S.A. de C.V. A tiempo completo

Key Responsibilities:


As a Maintenance Supervisor, you will be responsible for managing and controlling field service operations in your area, in accordance with service contract requirements, company policies, and KONE processes.


Customer Relationship Management:



  • Accountable for customer satisfaction through quality of service and precise communication
  • Accountable for equipment safety and performance
  • Accountable for selling service repairs
  • Accountable for the sales lead volume, quality, and further processing of sales leads
  • Accountable for resolving customer service quality complaints
  • Accountable for resolving customers invoicing complaints related to maintenance operations

Service Operations:



  • Accountable for the end-users, sites, and technicians' safety
  • Accountable for the delivery of service according to the service contract requirements, time limits, KONE quality standards, and local regulations
  • Accountable for the control of field operations costs and CMII
  • Accountable for callouts and service repairs sales
  • Responsible for proximity stock content & value
  • Accountable for managing third-party inspections visits and follow-up actions
  • Validates service contract technical terms with the salesperson
  • Accountable for supporting the maintenance of any foreign equipment coming into the LIS base
  • Responsible for helping the KC3 solve technician callout assignment conflicts (priorities)
  • Accountable for solving and closing open callouts and reacting in case of stopped equipment and/or safety issues
  • Accountable for reducing callouts in his area
  • Accountable for reviewing callout and service repairs invoices that are not automatically invoiced
  • Accountable for the timely completion of planned maintenance visits
  • Accountable for planned maintenance scheduling and optimized routing
  • Responsible for performing site audits
  • Responsible for investigating accidents and following company policy on evidence custody and internal reporting
  • Responsible for the control and authorization of overtime

People Management / Leadership:



  • Accountable for the performance of his assigned technicians
  • Accountable for maintenance technicians' motivation and competence development
  • Accountable for determining and checking technicians' performance objectives
  • Accountable for communication to his technicians
  • Accountable for managing technician absences and back-up, and callout technician scheduling
  • Accountable for technician timesheet validation prior to payroll
  • Accountable for equipment assignment to technician and technician workload balancing
  • Responsible for defining the technician capacity need and for the technician hiring and selection process
  • Accountable for defining, authorizing replacement, managing technician's tools, vans, phone/PDA, and instruments

Hiring Requirements:



  • Bachelor's or master's degree in business, engineering, administration, or similar area
  • At least 3 years of experience in a similar role
  • Good knowledge in the industry
  • Good management of people
  • Advanced MS Excel skills

KONE Offers:


Join us at KONE Mexico S.A. de C.V. to make a positive impact on our customers and your career.

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