Service Operations Manager
hace 1 mes
Job Title: QR Supervisor
Company: 253 KONE Mexico S.A. de C.V.
Key ResponsibilitiesService Operations:
- Ensure customer satisfaction through quality of service and precise communication.
- Ensure equipment safety and performance.
- Responsible for selling service repairs.
- Responsible for the sales lead volume, quality, and further processing of sales leads.
- Responsible for resolving customer service quality complaints.
- Responsible for resolving customers invoicing complaints related to maintenance operations.
People Management/Leadership:
- Responsible for the performance of assigned technicians.
- Responsible for maintenance technicians motivation and competence development.
- Responsible for determining and checking technicians performance objectives.
- Responsible for communication to technicians.
- Responsible for managing technician absences and back-up, and callout technician scheduling.
- Responsible for technician timesheet validation prior to payroll.
- Responsible for equipment assignment to technician and technician workload balancing.
- Responsible for defining the technician capacity need and for the technician hiring and selection process.
- Responsible for defining, authorizing replacement, managing technician's tools, vans, phone/PDA and instruments.
Additional Responsibilities:
- Responsible for the control and authorization of overtime.
- Responsible for performing site audits.
- Responsible for investigating accidents and following company policy on evidence custody and internal reporting.
Requirements:
Validated by the company 253 KONE Mexico S.A. de C.V.
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