Service Operations Supervisor
hace 7 días
Main Accountabilities:
• Customer relationship management and quality of service through precise communication.
• Equipment safety and performance monitoring.
• Driving sales of service repairs and managing sales lead volume, quality, and further processing.
• Resolving customer service quality complaints and invoicing issues related to maintenance operations.
• Ensuring end-users, sites, and technicians' safety.
• Delivering services according to service contract requirements, time limits, KONE quality standards, and local regulations.
• Managing field operations costs and CMII.
• Coordinating callouts and service repairs sales.
• Proximity stock management and third-party inspections.
• Validating service contract technical terms with sales personnel.
• Supporting maintenance of foreign equipment and KC3 technician callout assignment priorities.
• Resolving and closing open callouts and reacting to stopped equipment and safety issues.
• Reducing callouts in the area and reviewing invoices not automatically invoiced.
• Timely completion of planned maintenance visits and optimized routing.
• Performing site audits and investigating accidents according to company policy.
• Controlling and authorizing overtime.
People Management / Leadership:
• Performance management of assigned technicians.
• Motivating and developing maintenance technicians' competence.
• Defining and checking technicians' performance objectives.
• Communication with technicians and managing technician absences and back-up.
• Technician timesheet validation and equipment assignment.
• Defining technician capacity needs and managing the hiring and selection process.
• Authorizing replacement and managing technicians' tools, vans, phones, and instruments.
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Service Operations Supervisor
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Service Operations Manager
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Maintenance Operations Manager
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Maintenance Supervisor
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