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About Swapcard
At Swapcard, we're passionate about building strong communities that drive meaningful connections. Our mission is to empower collaboration and innovation through cutting-edge technology. We believe that a diverse and inclusive environment is key to success, and we're committed to fostering a culture of trust, autonomy, and support.
Our Values
- Collaboration: We believe that diverse perspectives and ideas are the driving force behind innovation. We encourage open communication, feedback, and collaboration to achieve our goals.
- Empathy: We're committed to creating a culture of empathy and understanding, where every team member feels valued and supported.
- Adaptability: We're a fast-growing startup, and we need team members who are flexible, adaptable, and willing to learn and grow with us.
- Results-Oriented: We're a results-driven team that's passionate about delivering high-quality results and exceeding expectations.
- Continuous Learning: We believe that continuous learning and professional development are essential for growth and success. We encourage our team members to take ownership of their learning and development.
Job Summary
We're seeking a highly skilled and experienced Customer Support Specialist to join our team. As a Customer Support Specialist, you'll be responsible for providing exceptional support to our users, event organizers, and exhibitors. You'll be the voice of our users, helping us to improve our product and deliver an exceptional user experience.
Key Responsibilities
- Provide exceptional support to our users, event organizers, and exhibitors through various channels, including email, phone, and chat.
- Run regular webinars and training sessions to educate users on how to get the most out of our platform.
- Collaborate with our event team to create engaging content for attendees, exhibitors, and organizers.
- Provide online and onsite support for events throughout their duration.
- Act as a liaison between our users and our development team to identify areas for improvement and provide feedback.
Requirements
- High level of English and any other language will be appreciated.
- Prior experience in customer service, support, or project management.
- Excellent interpersonal skills and ability to work with diverse stakeholders.
- Collaborative and able to work autonomously.
- Service-oriented and empathetic toward clients.
- Startup mindset - ready to learn, adapt, and initiate quickly.
- Passionate, proactive, and involved.
- Optimistic and calm when under pressure.
What We Offer
- International team with 42 nationalities (and growing).
- Remote-first policy with offices in Paris, USA, UAE, CA, and UK.
- Fast-growing startup with many opportunities for growth and professional development.
- Open-minded culture that appreciates differences and encourages diversity.
- Feedback-driven, supportive, and curious team with a DIY mindset.
- Family leave and remote work to ensure you have time for what matters most.
- Generous paid time off program to ensure your happiness.
