Customer Support Specialist

hace 4 semanas


Ciudad de México, Ciudad de México UBE Machinery Inc A tiempo completo

Job Summary

We are seeking a highly skilled Customer Support Specialist to join our team at UBE Machinery Inc. As a key member of our technical support team, you will be responsible for providing expert technical assistance to customers, troubleshooting and repairing complex industrial machinery, and training customers on the operation of our equipment.

Key Responsibilities

  • Supervise the installation of new machines and new parts
  • Complete final acceptance testing of new machines
  • Train customers and service technicians on the operation of our machines
  • Troubleshoot and repair customer machine problems via phone and/or on-site
  • Utilize technical and precision measurement testing equipment
  • Construct machine components as needed for customer-specific jobs
  • Read blueprints, technical manuals, and schematics
  • Work with pneumatics, hydraulics, and electrical machinery
  • Complete technical reports in Excel, Word, and PowerPoint

Work Environment

This role operates in a professional office environment and a manufacturing environment. In the office environment, you will routinely use standard office equipment such as computers, phones, photocopiers, printers, and filing cabinets. The manufacturing environment is often loud, and is subject to seasonal temperature changes. You will be regularly exposed to heavy machinery, moving mechanical parts, and occasionally exposed to risk of electrical shock and mechanical vibration.

Physical Demands

This position requires you to climb on top of machines, inside machines (confined spaces), and regularly lift loads weighing 50 pounds or more. You must be able to kneel, stand, walk, and use hands for extended periods of time.

Requirements

  • Associate's Degree or two to three years related experience and/or training, or combination of education and experience
  • Working knowledge of hydraulics, practical electrical engineering, and general knowledge of mechanical theory
  • Strong oral and written communication skills
  • Unexpired state-issued driver's license

Preferred Qualifications

  • Program Logic Control (PLC) experience
  • Mechanical background
  • Previous customer service experience

Travel/Work Authorization

  • Travel schedule varies; 50%–75% travel required
  • May need to travel customer sites to help with the installation, including rigging and assembly of machines, as well as provide on-site training to customers
  • Customer sites are within the United States and in Canada and Mexico
  • Proper travel documents and authorization will be required for travel outside of the United States


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